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Form of workRequisition No: 821375
Agency: Department of Transportation
Working Title: DIRECTOR OFQUALITY ASSURANCE & OPERATIONS SUPPORT - 55013610
Pay Plan: SES
Position Number: 55013610
Salary: $84,106.63 - $108,843.88
Posting Closing Date: 02/05/2024
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STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION
JOB POSTING DESCRIPTION
906 / Office of Inspector General
ANTICIPATED VACANCY
SELECTED EXEMPT SERVICE
CONTACT PERSON: Heather Strickland
CONTACT PHONE NUMBER: 850-410-5822
CONTACT EMAIL ADDRESS: heather.strickland@dot.state.fl.us
ANTICIPATED BI-WEEKLY HIRING SALARY: $3,805.73
Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including:
- Health insurance (over 90% employer paid)
- $25,000 life insurance policy (100% employer paid)
- Dental, vision and supplemental insurances
- State of Florida retirement package
- Generous vacation and sick leave
- 10 paid holidays a year
- Career advancement opportunities
- Tuition waiver for public college courses
- Training opportunities
- Flexible work schedules and telework (for designated positions)
- Employee Assistance Program (EAP)
Join FDOT and be part of the team that works as one to improve safety, enhance mobility and inspire innovation in the Florida transportation system!
For additional benefit information available to State of Florida employees, go to https://www.mybenefits.myflorida.com/
SPECIAL REQUIREMENTS: You may be required to provide your Social Security Number to conduct required verifications. Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion in the Career Service, or appointment in the Selected Exempt Service (SES) or Senior Management Service (SMS) unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.
THE FLORIDA DEPARTMENT OF TRANSPORTATION VALUES AND SUPPORTS EMPLOYMENT OF INDIVIDUALS WITH DISABILITIES. QUALIFIED INDIVIDUALS WITH DISABILITIES ARE ENCOURAGED TO APPLY.
In accordance with Section 110.112, Florida Statutes, and the Florida Department of Transportation's Individuals with Disabilities Affirmative Action Plan, the agency is committed to ensuring affirmative action and equal employment opportunity for qualified individuals with disabilities. Upon request and as appropriate, reasonable accommodations to individuals with disabilities may be provided. Please contact the Florida Department of Transportation's Human Resources Office located at 605 Suwannee Street, Tallahassee, Florida 32399, or call (850) 414-5300 for assistance.
The Florida Department of Transportation (FDOT), Office of Inspector General (OIG) is in search of an exceptional leader to serve as the Director of Quality Assurance and Operations Support. The person selected will be responsible for the management and supervision of the OIG's QUALITY ASSURANCE functions; oversight of all office administrative processes to include technology, budget, and procurement; and strategic planning activities. This position is vital to the values, mission, and vision of the OIG and FDOT. In this role, you will report directly to the Florida Department of Transportation's Inspector General.
POSITION DESCRIPTION:
Supervises employees by spending the majority of their time communicating with regularly, motivating, training, evaluating, planning, and directing employees' work. Supervises the Quality Assurance and Operations Support Section to ensure complete, accurate, and timely products. Ensures services are provided, objectives are met, and staff resources are effectively utilized. Motivates employees to improve the quality and quantity of work performed and evaluates employee performance according to performance standards and criteria. Adapts to changing circumstances and adjusts priorities to ensure work is appropriately managed. Ensures information is provided to fellow management team members in a timely manner to support informed decision making. Establishes, revises, monitors, and reports on Quality Assurance and Operations Support performance measures as approved by the Inspector General. Coaches staff to meet or exceed established goals and hold staff accountable for performance that does not meet expectations. Assists the Inspector General in responding to inquiries and prepares correspondence, memorandums and reports as necessary. Responsible for the oversight of all administrative processes, strategic planning, and special projects as required. Responsible for production management, development, and publications such as the Annual Report, Audit Risk Assessment, and administration of the office's Information Technology presence.
Manages the office's day to day OPERATIONS SUPPORT including budget, purchasing, human resources, travel, training, and certification monitoring. Serves as liaison to Support Services for onsite property management.
Serves as the lead administrator and oversees the Office of Inspector General's (OIG) Audit Management System contract manager. Ensures project management and maintenance duties of the audit management system are conducted. Generates reports required for monthly, quarterly, and annual monitoring, and as needed by fellow management. Assists in research for expanding the utilization of the system. Ensures upgrades occur and changes are communicated to staff. Ensures technical support and training on the system occurs to all users.
Ensures QUALITY ASSURANCE of internal systems, processes, and activities. Oversees and conducts Quality Assurance Reviews on OIG products and supporting documents to ensure quality work and compliance with professional standards. Works in conjunction with other staff members in preparation for the tri-annual Quality Assurance Review conducted by the Florida Auditor General.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Knowledge of information systems technology such as personal computer platforms, databases, word processing, electronic spreadsheets, and graphic presentation software.
- Knowledge of governmental organizations and institutions.
- Knowledge of government operating procedures and systems.
- Knowledge of management theories and principles.
- Knowledge of the methods of compiling, reviewing, and analyzing performance, operational, and financial data.
- Ability to understand, interpret and apply laws, rules, regulations, policies, and procedures.
- Ability to collect, review, analyze and evaluate data (apply standard research techniques).
- Ability to supervise.
- Ability to establish and maintain effective working relationships with others by listening and facilitating an open exchange of ideas.
- Ability to represent the Inspector General and coordinate with Department managers and external officials.
- Ability to analyze problems using sound reasoning to identify solutions and distinguish between relevant and irrelevant information.
- Ability to plan, organize, and monitor supervisory work assignments to accomplish goals.
- Ability to communicate effectively verbally and in writing to express facts and ideas.
- Ability to lead change by inspiring, coaching, challenging subordinates and adapting leadership styles as the situation dictates.
- Ability to learn and develop an understanding of complex organizational and financial processes and systems.
- Ability to direct project teams and manage group processes by encouraging and facilitating cooperation.
- Ability to manage and resolve conflict in a positive and constructive manner.
- Ability to manage and improve program effectiveness through the use of technology among other options.
Why Join FDOT?
Because we are a proud and committed team seeking to attract, recruit, train, and retain a diverse workforce comprised of the best and brightest professionals. We value diversity in background and experiences, seeking to build a team of professionals who will foster a dynamic, inclusive, and collaborative work environment. Those individuals who consistently help FDOT inspire, innovate, and improve safety for all our transportation modes.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
