Director Of People

Sertifi is a self funded, leading technology company dedicated to helping businesses finalize business faster, providing a complete agreements platform for the Hospitality and Travel industry. Brands like Marriott, Topgolf, and AEG Worldwide trust Sertifi to efficiently and securely sign documents, exchange card authorizations, and complete payments with their customers. Sertifi's easy-to-use platform helps tens of thousands of businesses in more than 135 countries, with more than $5 billion in payment requests sent through the system annually. With decades of experience in Hospitality and Travel, Sertifi is building a network that gives guests and travelers across the globe a great experience from the start.
We’re looking for a growth oriented Director of People to lead the small, yet mighty People Operations team supporting our 120+ person company. If you have been in a Manager or Director level role and are ready to step up and lead, this could be your new home as a true player/coach.
Reporting to the CEO, you will develop innovative people programs that support our employees and align with key business strategies. This is a high-impact role where you’ll have the opportunity to design and scale the infrastructure that we need to support a high-performance culture.
Our ideal candidate is a thought partner with a passion for recruiting, developing, and engaging the best people available. It is imperative that you can build trust and influence at all levels of the organization, often in ambiguous circumstances.
Do you have a high degree of emotional intelligence? Are you passionate about the employee experience and skilled at driving strategic programs forward? If you are an exemplary leader who can live our core values and champion our work culture, we have a great home for you.
Candidates must be based in the United States, in Chicago, or within a Sertifi approved state for remote work:
OR, AZ, CO, ID, SD, WI, IL, IN, IA, MI, MO, TX, FL, GA, NC, VA, MD, PA, NJ, MA, NH, ME
Challenges You’ll Tackle:

• Oversee the daily workflow of the department, and recruit, interview, hire, and train new staff in the department
• Lead the People Operations function including areas such as recruitment, benefits, compensation, talent strategy, employee relations, compliance, performance, training and development, and the overall employee lifecycle
• Collaborate with senior leadership to understand the organization’s goals and strategy related to staffing, recruiting, and retention.
• Plan, lead, develop, coordinate, and implement policies, processes, training, initiatives, and surveys to support the organization’s human resource compliance and strategy needs.
• Administer or oversee the administration of human resource programs including, but not limited to, compensation, benefits, and leave; disciplinary matters; disputes and investigations; performance and talent management; productivity, recognition, and morale; occupational health and safety; and training and development.
• Identify staffing and recruiting needs; develop and execute best practices for hiring and talent management.
• Conduct research and analysis of organizational trends including review of reports and metrics from the organization’s human resource information system (HRIS) or talent management system.
• Monitor and ensure the organization’s compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews and modifies policies and practices to maintain compliance.
• Maintain knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law; applies this knowledge to communicate changes in policy, practice, and resources to upper management.
• Develop and implement departmental budget.
• Facilitate professional development, training, and certification activities for HR staff.
• Guide managers in appropriate handling of employee challenges and concerns and conduct investigations as necessary
• Lead organizational development and career pathing efforts to identify hiring needs and develop training and talent programs
• Collect and analyze key people metrics and actionable trends; deliver recommendations for programs and activities
• Serve as a SME on compliance and labor laws and provide advisement to functional areas
• Own our HR systems and ensure they are used efficiently and effectively to drive processes and administration
• Oversee and direct the processing of payroll for all employees on a semi-monthly pay schedule
• Ensure proper maintenance of payroll processing system and records
• Play an active role in facilitating change throughout the organization and managing internal employee communications
• Handle discipline and termination of employees in accordance with company policy.

What You’ll Need to Succeed:

• Masters Degree in Human Resources, Business Administration, Industrial-Organizational Psychology, or related field preferred
• At least 5 years of experience in a Human Resources, Talent or People Operations Leadership
• Accreditation in HRCI or SHRM-CP or SHRM-SCP highly preferred
• High degree of integrity and sound judgement when making decisions
• Experience building out processes and programs that thoughtfully scale a People team, as well as respective company departments
• Ability to influence strategy and drive change across the organization
• Strong track record of broad HR experience, ideally in a progressive Tech/SaaS company, preferably in the areas of recruitment, training & development, performance management, engagement and culture.
• Excellent interpersonal, communication and collaboration skills with the ability to build relationships with employees of all levels
• Experience coaching people managers on policies, crucial conversations, and employee relations
• Skilled in various HR software including HRIS, ATS, and LMS
• Highly proactive with a roll up your sleeves mindset and able to make a tangible impact on the team and company
• Experience with a remote work environment a huge plus, and able to analyze benefits and culture initiatives through the lens of a distributed workforce

Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to type, use computer, phone, cell phone and other office/home office equipment/technology. Must be able speak, see and hear. Must be able to remain in a stationary position for prolonged periods of the time.
What’s in it for you:
You will work in a collaborative environment that welcomes new ideas and allows you to make an immediate impact on the team. Additionally, we offer great benefits such as: Competitive salary, Unlimited PTO, medical/dental/vision insurance, short-term and long-term disability insurance, 401k with company match, paid parental leave, life insurance, pre-tax Transit Benefit Program.
Sertifi is proud to be an Equal Opportunity Employer. Sertifi is committed to building a diverse team of talented individuals who bring different perspectives to the business and who feel a sense of inclusion and belonging when they join our team. All individuals seeking employment at Sertifi are considered without regards to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other basis forbidden under federal, state, or local law.

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