Director of People Operations

OPERATIONS MANAGER

GENERAL RESPONSIBILITIES

The responsibility to oversee the firm workflow operations to achieve the highest levels of productivity and profitability. This person will also anticipate and construct plans for employee development. The Operations Manager subscribes to the philosophy, principles, and practices of the firm.. They focus on the strategy and impact of operations and how to maximize talent and resources to align with the Partner’s vision, executing on increasing efficiencies. They understand and anticipate the future opportunities and challenges of the organization. They will work with the executive management team to identify and prioritize projects.

Specific responsibilities include but will not be limited to:

Management Responsibilities:

• Assists with the strategic planning and infrastructure management of the firm to include anticipating the future needs of the organization and creating an operational strategy to align with the Partner’s vision.
• Provides leadership and direction to team members and dept heads
• Assures there is adequate coverage through cross-training.
• Ensures that annual performance review practices are implemented, documented and continuously developed.
• Holds the support team accountable and establishes procedures to document performance successes and opportunities of improvement.

Administrative Responsibilities:

• Establishes and regularly reviews all administrative procedures to ensure that the business needs of the firm are met.
• Works in partnership with the Partners to plan for Firm development, recommends changes in staffing, equipment, training, and support necessitated by development plans.

QUALIFICATIONS

It is recommended that The Operations Manager have the following qualifications:

• Bachelor's degree, preferably in business or an equivalent combination of education and/or progressively responsible work experience.
• Life and Health Licensed within first 3 months.
• Five to seven years of experience in a management position with strong operations, human resources, and financial acumen.
• Proven ability to lead change and manage people and hold others accountable.
• High degree of initiative.
• Superior written and oral communication abilities as well as organizational skills.
• Ability to take independent action to make sound decisions.
• Ability to be diplomatic, flexible, and open minded.
• Experience in strategic business planning.
• Team orientated.