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Form of work Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues, hotels and educational venues across 11 different states.
Palace Entertainment owns and operates some of the country’s largest and most prestigious venues including: National Historic Landmark, Kennywood Park, America’s Oldest Amusement Park, Lake Compounce, the world’s first ever Cartoon Network Hotel, Best Family Theme Park Dutch Wonderland and a variety of other family-friendly parks and campgrounds throughout the United States.
Palace Entertainment is a subsidiary of Parques Reunidos, one of the leading global operators, with more than 60 different assets (theme parks, zoos and marine parks, water parks and other attractions), spread out over various countries across Europe, North America, the Middle East and Australia.
We are currently looking for a:
Director of Operations
Roles & Responsibilities:
The Director of Operations is responsible for the overall operation of the water park. Specifically, to ensure the park operates in a safe, efficient manner; the appearance of the facility is fresh and clean at all times; that all employees are well-trained and conduct themselves courteously; and the budgetary goals of the various departments are met or exceeded. The following departments report to the Director of Operations:
- Operations (Lifeguards and Ride Attendants)
- Facilities (Parking, Park Services, Landscaping)
- First Aid
- Security
- HSE/Risk Management
- Other Departments as needed
Role Responsibilities Include:
- Work closely with the General Manager in establishing on-going operations procedures and programs for the park.
- Implement the park Duty Manager program.
- Act as liaison with local law enforcement and public service agencies.
- Establish and monitor the on-going safety program including conducting regular safety meetings.
- Conduct regular information meeting with the various department heads to ensure good communications within park operations department.
- Conduct daily and frequent site inspections to ensure that the highest possible standards of safety, courtesy, cleanliness, and efficiency are met.
- Develop and motivate the management personnel in the park operations department.
- Maintain close and open communication with peers and superiors.
- Direct all aspects of the operations department through a close working relationship with the operations staff.
- Oversee the selection, training, testing, and conduct of the lifeguard staff to ensure the highest life guarding standards are met.
- Develop, monitor, and meet or exceed the yearly business plan for the department.
- See that all First Aid Reports and other pertinent data are collected.
- Maintain a good working relationship with the Doctor of Record, local hospitals, and clinics.
- Work with representatives of the insurance underwriter to identify and correct problems and to defend the company in liability matters.
- Select and train security personnel to maintain 24-hour coverage.
- Establish vendor contacts.
- Establish and administer contracts and orders.
- Select and recommend merchandise.
- Establishes process for sale in the shops in accordance with competition and guest acceptance.
- Controls cost of sales in order to remain profitable.
- Develop all line schedules, budgets, and monitoring.
- Performs other job related duties as assigned
Communication – Highly developed interpersonal, verbal and written communication skills, including presentation skills; ability to communicate clearly, concisely and persuasively with a wide range of diverse personnel
Leadership – Inspire others to achieve results, establish credibility throughout the organization and maintain a visible leadership role in appropriate industry, community and business organizations as necessary
Problem Solving/Analysis: Define problems, research and collect data, draw valid conclusions and execute remedial strategies in a timely manner
Starting Salary: $90 - $100K
Team member benefits:
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