AddressAtComTec we conduct our day-to-day business around 4 Simple Core Values:
- Dedicated to our Employees
- Passionate about the Customer
- Do the Right Thing
- Fire in the Belly
If you would like to be a part of bringing those values to life for our team and our customers, please keep reading...
The Director of Operations, a member of the Senior Leadership Team, leads the team and helps develop strategic goals for the company. The Director of Operations focuses on establishing and optimizing the company's day-to-day operations. The Director of Operations also has management oversight for the company's Enterprise Systems Group, IT Group, Project Management, Sales, Finance, and Administration teams.
REPORTS TO: President
DIRECT REPORTS: Senior Leadership Team
ESSENTIAL FUNCTIONS:
- Assist the President on strategic direction to advance the company's mission
- Systems/Process standardization, including creating and implementing corporate Standard Operating Procedures, Work Instructions, and other methods and communicating them to ensure company initiatives are followed and subsequent goals are met
- Implement strategies to enhance efficiency, profitability, and communication
- Prepare comprehensive operational, budgetary, financial, capacity analysis, and productivity reports for presentation to the President and Senior Leadership Team
- Develop and monitor departmental budgets to ensure financial sustainability
- Lead and motivate a high-performance management team, fostering skill development and emphasizing and supporting business objectives
- Drive gross profit objectives of the company
- Daily and weekly review of KPI’s and Metrics to ensure the company is running at optimum efficiencies
- Conduct weekly leadership meetings and quarterly reviews following the EOS guidelines
- Lead by example, providing guidance and mentorship to team members, facilitating problem resolution, and promoting a culture of excellence and accountability
- Uphold and reinforce company values, culture, and ethics
- Identify and address risks proactively within the organization
ADDITIONAL RESPONSIBILITIES:
· Weekly review and approval of timesheets and time off requests
· Other duties as required
Required SKILLS and Attributes:
- Must have a record of leading, motivating, and inspiring direct reports and have the ability to lead through example and influence throughout an organization.
- Must communicate and build relationships across functions and at all levels of the organization with confidence and authority
- Experience developing and coordinating cross-functional teams, both through direct and indirect leadership
- Strong communication and negotiation skills with the ability to reason and influence at all levels
- Problem-solving and analysis skills, making decisions quickly to improve performance
- Ability to champion change and effectively manage the implementation of new ideas
- Ability to set and review measurable and attainable goals to support staff development
- Create, review, analyze, document, and implement guidelines, standards, and procedures as part of continuous improvement initiatives
- Ability to manage complexity and resolve conflicts from balancing multiple priorities
- Proficient in MS Office applications
- Desire and drive to improve business processes every day
- Daily use and knowledge of MRP / ERP systems, Epicor a plus
- Acquisition and merger integration planning and experience a plus
SOFT SKILLS & ABILITIES:
- Superior professional presence and business acumen
- Presence, energy, and credibility to quickly earn the respect and confidence of all employees
- Proven track record for delivering results
- A risk-taking, entrepreneurial spirit coupled with a strong work ethic
- Astute listener with excellent relationship management skills; strong, client-focused orientation and ability to inspire others
- Knowledge of applicable best practices (i.e., industry/technology knowledge)
- Intelligence, good judgment, problem-solving skills, and practical decision-making abilities
- Ability to see the “big picture” and prioritize appropriately
- Able to motivate, inspire, and champion ideas
- Ability to lead with compassion and empathy
- Strong commitment to ComTec values and a hands-on team player
- Ability to remain calm in stressful situations
EDUCATION, EXPERIENCE, & KNOWLEDGE:
- 10+ years of management experience in positions of increasing responsibility where company performance and employee management have been emphasized
- Progressive experience in the professional services industry; prior experience demonstrating effective management skills in a fast-paced and growing environment
- Experience working with or leading in a Managed Services Provider environment
- ERP systems expertise with a depth of knowledge among a broad range of manufacturing processes (i.e., make-to-stock / make-to-order / engineer-to-order environments) (e.g., SyteLine, Epicor, Syspro, SAP, Oracle)
- Exceptional client relations skills and the ability to handle problem-resolution meetings
- Professional written and verbal communication skills, including process documentation
- Knowledge of Entrepreneurial Operating System (EOS) a plus
WORK ENVIRONMENT/PHYSICAL DEMANDS:
- Use of computer and office equipment
- Performs all administrative functions expected at this level
ADDITIONAL REQUIREMENTS:
- Ability to schedule evening or weekend work occasionally
- Valid driver’s license in your state of residence and reliable personal vehicle
Benefits:
· Competitive salary
· Relaxed Company Culture
· Generous Vacation Allowance
· Health/Dental/Vision Insurance
· Hybrid flexible WFH option 4 days per mo.
· Life Insurance
· Long and Short Term Disability Insurance
· Investment in Professional Development
· Value Recognition and Rewards
· 9 paid holidays
· Birthday Paid time off
· Generous Company 401K 4% Match
· Company laptop & Cell Phone
· Team Outings & Events
· Flexible Work/Life Balance Valued
