Director Of Operations (Fqhc)

JOB DESCRIPTION

Functional Title: Director of Operations (DOO)

General Summary: Reporting to the Chief Executive Officer (CEO), the Director of Operations plans, organizes, directs, and controls the activities of the Operations functions of all Betances Health Center (BHC) sites under the direct supervision of the CEO. Responsible for the performance of department functions in site management and administration, facilities, patient support services (front desk), marketing/outreach, and health information management.

Principal Duties and Responsibilities:

Director of Operations (DOO)

• Reviews and approves “Plans of Action” for the control of planned outputs, employee efficiency, customer satisfaction and compliance with local, state, federal regulations.
• Reviews performance against established plans and standards. Provides reports to subordinates on interpretation of results and approves changes in direction of plans.
• Presents monthly reports on performance as requested by the CEO.
• Develops and presents to the CEO matters requiring a decision.
• Active member of and participates in the executive leadership team.
• Develops and recommends corporate operations policies and procedures.
• Defines and recommends objectives in each area of Operations. Develops specific short-term and long-term plans and programs.
• Reviews and approves manpower and facilities productivity forecasts.
• Coordinates and collaborates with other departments of the corporation in establishing and carrying out responsibilities.
• Reviews and approves Operations major projects involving major functional changes within the Department’s functional areas.
• Develops plans for new areas of technology along with sufficient planning for areas that support the mission of the Corporation within Operations.

Management Responsibilities:

• Reviews and approves the implementation of organizational plans that support the Corporate Strategic Plan.
• Establishes objectives and procedures governing the performance of assigned activities. Issues specific measurable objectives to immediate subordinates and reviews objectives of the Operations management.
• Selects and maintains qualified personnel in all positions reporting directly and recommends compensation for them.
• Directs, monitors, and appraises the performance of units immediately reporting and provides the necessary coordination between activities.
• Identifies training needs, initiates development of subordinates, and recommends effective personnel action.
• Maintains appropriate communications within area of responsibility.
• Keeps employees informed as to company/department plans and progress.
• Coordinates activities of assigned units with those of other company units. Seeks mutual agreement on problems involving coordination.
• Consults with all segments of management responsible for policy or action. Ensures compliance within area of responsibility. Makes recommendations for improving effectiveness of policies and procedures.
• Serve as the designated individual on all legal claims for the organization, including but not limited to: the management and processing of claims-related activities; and serves as the claims point of contact and liaison for legal counsel, including the Attorney General.

Required Knowledge, Education, Skills, and Abilities:

• B.A., Masters in Public Health or equivalent
• Minimum 5-10 years of experience
• Sound administrative skills, well-developed management skills-principles and people.
• Proven ability to recruit, train, and motivate personnel in order to balance staffing strength with profitability and growth.

Personal Characteristics:

• Strong analytical, numerical, and reasoning abilities.
• Participative management type—advocates team concept.
• Well-developed interpersonal skills. Ability to get along with diverse personalities. Tactful, mature.
• Ability to establish credibility and be decisive –but able to recognize and support the organizations preferences and priorities.
• Strong communication skills, written and verbal.
• Results oriented with the ability to balance other business considerations.

Job Type: Full-time

Pay: $150,000.00 - $170,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person