Director Of Operations-Dio

POSITION OVERVIEW:

The Director will assure that Pike Engineering is increasing market share and market penetration in their assigned geographic division through continual customer service and secondary marketing. The Director is charged with driving quality, consistency, and continuous improvement across the organization in an effort to exceed customer expectations and maintain the highest level of customer satisfaction. This position normally has several profit centers and is charged with building an effective leadership team in each profit center. The Director is accountable for the financial performance and overall operational excellence of their assigned profit centers. The incumbent functions as a senior level managerial role, expected to be capable of performing or overseeing completion of complex engineering designs and calculations, both utility scope and non-regulated scope behind the meter on client premises. This position will be expected to provide oversight to the professional engineer in charge and manage project teams as well as a group of subordinates. This position will also include significant client interface responsibilities and will be expected to provide project management input and oversight.

Personnel responsibilities include carrying out such programs as affirmative action, training, performance appraisal, compensation, employee recruiting, succession planning, and adherence to standards of conduct.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Manage profit center resources to attain target financial results by:

• Identifying growth opportunities within the relevant markets and securing/maintaining a backlog of work
• Setting competitive prices for the services offered that yield acceptable margins for the profit center
• Managing resources and controlling costs to effectively deliver the services
• Maintaining efficient service delivery processes that ensure safe operations and quality work products
• Analyzing financial results on an ongoing basis, explaining variance from plan/budget and taking corrective action as required

1. Provide management leadership to ensure the availability of a skilled, qualified, and motivated workforce by:

• Displaying effective leadership skills in motivating, rewarding, and assisting individuals through the use of innovative techniques and effective management systems
• Ensuring that individuals have the training, tools, personal equipment, work environment, and technical support to optimize their performance and achieve desired results
• Providing individuals with honest and constructive feedback, assistance in setting priorities, and opportunities for personal and professional development
• Creating an environment where team performance is more important than individual performance

1. Manage the portfolio of technical disciplines within the specific engineering & design area and alter the technical capabilities of the department to or in anticipation of changing market conditions

• Ensure that all staffing and utilization goals are met
• Coordinate resource activities with those in other engineering & design areas within the Company

1. Provide technical leadership to ensure that all specific engineering services are provided per applicable professional codes and standards by:

• Providing technical direction to project teams on complex multi-disciplined projects
• Developing and maintaining engineering standards, work practices, and systems
• Adhering to established QA/QC principles, policies and procedures
• Maintaining knowledge of the engineering and technical industry codes, standards, and best practices
• Developing and maintaining knowledge or the current and future enablers, systems, and applications available in the industry to ensure continuous improvement

1. Ensure that client relations are properly maintained, and Pike Engineering’s market reputation is enhanced by providing:

• Coaching and mentoring of other professionals
• Management of the project in accordance with Pike Policies and Procedures
• Management of the client and project stakeholders, ensuring effective business relationships are in place and trusted by all
• All aspects of contract negotiation, change order identification, submittal and approval, administration, establishing the system to carry out the contract including management of subcontractors
• Effective project meetings (project kickoff, client alignment, status meeting, progress review, etc)
• Project reporting and status for the project team, management, and client
• Review of project financials reports to project accounting with adequate backup for management, internal and external accounting and/or SOX requirements
• Review of financial controls to ensure project profitability and expected cash flow positions
• Accurate invoices to ensure timely issuance and payment
• Develop, assess, and report on the business development approach, ensuring the strategic objectives are well understood and implemented by the team
• Lead the team in sourcing, managing, and implementing new business opportunities and office functions
• Ensure business growth through business development activities to ensure these are delivered in accordance with the organizational mission

1. Ensure appropriate estimating/risk management input is provided for all business proposals and contract negotiations. Actively involved in creating proposals for new opportunities and extending current contract terms and scope
2. Adhere to and help advance Pike Engineering corporate safety policy
3. Ensure administrative duties are carried out in accordance with company policy

REQUIREMENTS:

Skills, Abilities, and Knowledge:

The incumbent will incorporate the concepts of good leadership, management, marketing, recruiting, project administration, and public relations to enhance the position of Pike Engineering in the industry. The incumbent must also possess a comprehensive knowledge of work governed by the NESC as well as the NEC and be familiar with applicable codes and work rules applying to this scope. The incumbent must be able to communicate clearly in writing, in person and, over the telephone with all employees, various levels of client management, Pike Engineering management and with the general public.

Specifically:

• Excellent organizational and planning skills to ensure the proper application of available resources resulting in high productivity and utilization
• Detailed knowledge of project management fundamentals
• Demonstrated skills in verbal/written communications to both internal and external audiences
• Demonstrated negotiating and decision-making skills using sound judgment and prudent analysis
• Demonstrated management and business skills with a focus on achieving company objectives related to quality of service and financial results
• Demonstrated skills in providing leadership, motivation, vision, and direction
• High energy level with the ability to work in a fast paced, ambiguous environment; can function confidently and effectively even when faced with incomplete information and uncertainty
• Proven success in developing and maintaining customer relationships
• High commitment to implementing plans and achieving goals in collaboration with others
• Working knowledge of project accounting practices and financial systems
• Working knowledge of Fixed Price, Time & Materials, Cost Plus and Unit contract pricing mechanisms
• Working knowledge of personal computers and software applications with MS office application proficiency including MS Project and/or Primavera scheduling software
• Serve as a leader in storm restoration efforts

Education, Licensing, and Experience:

• Bachelor of Science Degree in Engineering or Business from an accredited college or university or 10+ years of leadership experience in the utility industry
• Significant experience in the electric utility industry

Desired Qualifications:

• Registration as a Professional Engineer
• PMP Certification
• Graduate business degree
• Significant experience in electrical power systems engineering related to planning, designing, and operating T&D systems
• Considerable experience with overhead to underground electric distribution conversions

Other Skills/Abilities:

• Self-Motivated
• Work independently
• Team-Oriented
• Customer Oriented
• Able to manage multiple tasks and provide leadership to other team members

LANGUAGE SKILLS:

1.  Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.

1.   Ability to write reports, Business correspondence, and procedure manuals.

1.  Ability to effectively present information to top management, public groups, and/or boards of directors.

MATHEMATICAL SKILLS:

1. Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations. Ability to compute rate, ratio and percent and to draw and interpret spread sheets.
2. Ability to compute rate, ratios, and percent and to draw and interpret spreadsheets
3. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to perform these operations using units of American money and weight measurement, volume and distance.

REASONING ABILITY:

1.  Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
2.  Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

PHYSICAL DEMANDS: The physical demandsdescribed here are representatives of those that must be met by an employee to successfully performthe essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. How much on the job time is spentin the following physical activities?

• Stand Up to 1/3 (Occasionally)
• Walk Up to 1/3 (Occasionally)
• Sit 2/3 and more (Regularly)
• Talk or Hear  2/3 and more (Regularly)
• Use Hands to Feel, Handle or finger tools or controls  2/3 and more (Regularly)
• Climb or balance  Up to 1/3 (Occasionally)
• Stoop, Kneel, Crouch or crawl  Up to 1/3 (Occasionally)
• Reach with Hands and Arms  1/3 to 2/3 (Frequently)
• Taste or Smell  None

1. Does this job requirethat weight be lifted or force to be exerted?

• Up to 10 Pounds  Up to 1/3
• Up to 25 Pounds  Up to 1/3
• Up to 50 Pounds  None
• Up to 100 Pounds  None
• More than 100 Pounds  None

1. Does this job have any specialvision requirements?

☒Close Vision (clear vision at 20 inches or less)

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Wet, humid conditions (non- weather) None
• Work near moving mechanical parts Up to 1/3 (Occasionally)
• Work in high, precarious places None
• Fumes or airborne particles None
• Toxic or caustic chemicals None
• Outdoor weather conditions Up to 1/3 (Occasionally)
• Extreme cold (non-weather) None
• Extreme Heat (non-weather) None
• Risk of electrical shock None
• Work with explosives None
• Risk of radiation None
• Vibration None

While performing this job, the noise level in the work environment is:

Moderate Noise (Examples: business office with typewriters, and or computer printer, light traffic) 

Pike Engineering is an equal opportunity employer

EOE/Minorities/Females/Vet/Disabled

Pike Engineering is a Non-Union Company