Director Of Operations

Company: Mulligan Security, A Protos Company

Title: Director of Operations - Full- Time

Location: New York, NY (Onsite)

Mulligan Security is a Manhattan-based provider of the finest security and fire safety professionals available. We are committed to providing best-in-class security and fire and life safety services to prime high-rise commercial office buildings, major corporate facilities, and company headquarters through our highly trained staff of dedicated professionals. Mulligan is a division of Protos Security, the leader in technology-enabled security services. To learn more about Protos, visit www.protossecurity.com

We are seeking a skilled and experienced Director of Operations to join our team. This position is in our New York NY office and is on-site.

Position Summary:

The Director of Operations will manage the daily Operations and will be responsible to ensure Mulligan Security’s services are consistent with client expectations, and always remain in compliance with established Company-guidelines, procedures, rules, and regulations.

Essential Job Responsibilities:

• Manage Account Managers to ensure Day to Day Operations are meeting or exceeding expectations. The Director will be responsible for 16,000 to 24,000 HPW of work – equating to two to three Account Managers and/or Site Directors in their reporting structure.
• Oversee administrative functions of regional office assisting VP.
• Handle all client reports and operations software.
• Manage employee achievement awards.
• Liaison between Mulligan and client representatives.
• Must ensure a proactive approach to managing accounts. Ensure contract deliverables are successfully met.
• Develop, challenge, and motivate site level Leadership teams to achieve optimum results.
• Work with VP to manage overtime performance of the region by preparing and analyzing reports and operational reports, determining trends and areas for improvement.
• Assist AM’s/Site Directors with managing and training a team of security officers, evaluating the effectiveness of these individuals in carrying out required client and Mulligan Security objectives, including completion of all onsite training in a timely fashion.
• Ensure AM’s and Site Directors develop and maintain schedules for each client location and schedule staff to ensure all posts are filled and contract requirements are met.
• Respond and facilitate emergency procedures through police / fire departments.
• Facilitate weekly client meetings; attend after-hours client and tenant board meetings as needed.
• Coordinate and oversee all new job start-ups, ensure contract obligations are met in accordance with Mulligan Security guidelines.
• Work with Account Managers/Site Directors to facilitate payroll, including retrieval of time sheets, approval and certification of weekly hours, process, resolve and approve payroll discrepancies; approve time off requests.
• Develop and maintain post orders (job responsibilities) for each client location/post.
• Ensure Account Managers/Site Directors identify hiring needs and create job requisitions to facilitate the recruitment and hiring process with HR. Interview applicants and make final recommendations on hiring decisions.
• Manage security officer work force with respect to disciplinary actions by proactively identifying, addressing, and documenting disciplinary action up to and including final warnings in collaboration with HR.
• Make documented recommendations for employment actions including suspensions, terminations, transfers, etc. to be reviewed by HR.
  

Knowledge/Skills/Abilities Required:

• Proficient in Microsoft Office
• Proficient in Valiant a plus
• Ability to meet strict deadlines.

Competencies:

• Critical thinking and creative problem-solving skills combined with sound judgment.
• Strong ability to multitask and prioritize assignments.
• Organized with an attention to detail.
• Strong verbal and written communication skills
• Flexible and willing to learn new skill sets.
• Ability to take initiative and work within a team structure as well as independently.

Note: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Working Conditions:

• Physical Requirements
• Able to travel distances for client interactions.

Work Environment:

• Both office and remote working environment
• Willing and able to work additional hours as needed to ensure responsibilities are met.

Minimum Qualifications:

• 5 + years’ management experience
• Minimum of 3 years’ experience in the guarding industry managing at least 150 officers and a portfolio of at least 30 private clients
• Strong customer service skills, excellent communication skills and experience in client relations
• Strong preference for candidates with a bachelor’s degree and experience managing profit/loss statements and with client negotiations/collections matters.
• Prior verifiable employment references and ability to successfully pass pre-employment drug screen.

Mulligan Security Offers:

• A competitive compensation package.
• The rate for this role is $22.00- $25.00 hourly. Compensation will be commensurate with experience, skill level, functional and/or industry knowledge, education level, certifications, as well as other qualifications.
• PTO, holiday, and sick time off
• Comprehensive health plans including medical, dental and vision.
• 401(k) investment plan
• Life insurance

Mulligan Security LLC, A Protos Company, is an equal opportunity employer and encourages all qualified candidates.