Director, Area Operations

POSITION OVERVIEW
The Director, Area Operations oversees and provides hands-on support to a portfolio of communities within the City Club Apartments Hospitality department. This position report to the Assistant Vice President, Management Hospitality and is responsible for executing and ensuring accountability of the company's performance metrics, policies, and practices.
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

• Represents the voice of our residents by responding to their needs and implementing changes that positively impact their living space; improves our customer service programming and ensures policies and procedures that are implemented support associate empowerment and resident satisfaction;
• Provides timely coaching to direct reports to build their functional expertise, enhance associate engagement and develop their leadership capability;
• Travels weekly to conduct property visits, engage Associates, coach and/or fill-in for Property Managers, review market conditions, facilitate action planning to improve property performance, or address performance needs;
• Reviews and approves monthly and quarterly incentive plans in a timely manner for Property Management associates; addresses employee relation needs through action planning and coaching;
• Develops a sound understanding of the properties budget, proforma and capital plan; provides input and strategic direction on the Company's business plan and annual property budgets; executes and adheres to financial plans on behalf of the owners;
• Analyzes market conditions, occupancy trends and competitive pricing with the ability to adjust and implement new market rents, renewal rates, retention programs and leasing incentives;
• Collaborates with the Company's internal Asset Management team in understanding and identifying capital expenditure budgets for each property, scheduled improvements and gives input into other capital improvements; also manages the replacement reserves if applicable;

Requirements
JOB REQUIREMENTS
• Bachelor's degree in Hospitality or related Management field
• Minimum of three (3) years of previous experience in Hospitality Operations with multi-site responsibilities as a Regional
• Full time travel required to local and out of state apartment communities
• A working knowledge of MRI property management software in order to read and understand site-generated reports
• Highly proficient with MS Office including Word, Excel and Outlook
REQUIRED SKILLS
• Ability to adapt and deliver a "Servant Leadership" style with direct reports;
• Ability to demonstrate adaptable interpersonal skills and work with business partners, colleagues and associates from diverse cultures and nationalities;
• Ability to partner with colleagues and property associates in a collaborative manner and has the entrepreneurial spirit that will be required to be part of a "start-up" environment;
• Ability to prioritize the work of others and understand their motivating factors to achieve key objectives;
• Ability to stay on task in a changing and fast-paced environment; and
• Ability to demonstrate expert knowledge of Fair Housing practices, laws and ensure agency and company guidelines are followed.