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SalaryAt Tend, we do dental differently.
Tend is rewriting the playbook of modern dentistry by building a company around the patient and the provider. We believe that with the power of technology, a hospitality-driven mindset, and a top tier clinical team, we can make going to the dentist something to look forward to.
Since launching in 2019, we have provided exceptional care to over 100,000 patients across five major cities: New York, Washington DC, Boston, Atlanta and Nashville. With thousands of five-star reviews, Tend has become one of the country's top-rated and in-demand dental practices, with over 650 team members to support this mission. We're continuing to grow quickly and looking for the best of the best to come join our team.
Tend seeks an experienced Director of IT Services who will lead the tech services team, roll out various technology initiatives across the organization, and manage the technology implementation within all Tend studios. The initiatives this Director leads will significantly impact how Tend delivers a modern and tech-savvy experience to our members. The Director will report to the Chief Technology Officer and manage team 6. This position can based in either our NYC or Nashville hub.
What you'll do:
- Develop Tend's annual technology strategy and roadmap to align with company goals
- Manage the organization-wide service desk to support all employee's IT needs and questions
- Collaborate with the clinical leadership on dental technology and software
- Lead the technology implementation for new studio openings to meet the timelines for launch
- Evaluate internal IT systems for performance and efficiency
- Lead a high-performing and innovative technology team to drive results
- Manage multi-million dollar SaaS budget, continually looking for opportunity to optimize and drive down cost
- Administer information security practices, including but limited to vulnerability management & patching, malware protection, and security awareness training
What you'll need:
- Bachelor's degree in Computer Science, Information Technology, or a related field
- 8+ years of experience
- Experience leading a team in a fast-paced startup environment
- Detail and process-oriented with excellent written and verbal communication skills
New York pay range
$145,000—$165,000 USD
The Tend Difference
The highest standard of care, anywhere.
You'll work with highly-esteemed clinical leadership and experience-obsessed colleagues to provide the best patient experience possible, with access to technology that's head and shoulders above the average practice. You'll have exciting opportunities to collaborate with talented team members to make visits extraordinary. Our hospitality-driven approach to care means that patients actually look forward to seeing you.
A top-tier clinical team who puts patients first.
We value science over sales, and promote a culture of warmth and hospitality — our teams are recognized for going the extra mile for our patients. We trust our providers to put patient needs first, and never implement production quotas. We offer a warm, collaborative culture and are proud to be an inclusive, curious team driven by excellence.
A new model that's a joy to work at.
Tend has become beloved by patients and providers alike for combining beautiful work environments with cutting-edge clinical technology. Our providers are rewarded based on an innovative pay structure, as well as education programs that are training the next generation of industry leaders. And our top-notch total rewards packages include both best-in-class benefits and compensation. You'll not only have the chance to be part of a thriving, industry-changing company, but empowered to become an expert in your field and supported through continuing education.
Tend is an Equal Opportunity Employer.
Tend is committed to promoting a work environment in which differences are respected, employees are treated fairly, and individual contributions are valued and rewarded. We are proud to be an Equal Opportunity Employer. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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