Address
Form of workDirector of Enterprise Business Applications
CareDx, Inc. is a leading precision medicine solutions company focused on the discovery, development, and commercialization of clinically differentiated, high-value healthcare solutions for transplant patients and caregivers. CareDx offers products, testing services, and digital healthcare solutions along the pre- and post-transplant patient journey, and is the leading provider of genomics-based information for transplant patients.
The Director of Enterprise Applications oversees the operation and strategic planning of the applications department, and organizational development, and ensures its enterprise applications and distinct software packages align with the business’s strategic objectives. This individual’s principal goals are leadership in the organizational development, applications strategy, design, compliance, and wide use of the applications that support the distinct business units, enhance the effectiveness of the systems such as NetSuite ERP, Salesforce, TrackWise, STARLims, and supported applications, and aligning of the resources under his/her control to help achieve the corporate goals.
The Director of Enterprise Applications will plan, coordinate, and direct all activities related to the development and management of applications that enhance business operations, processes, and associated back-office systems. The Director of Enterprise Applications will work closely with stakeholders and decision-makers in all departments and regions for the purpose to identify, recommend, develop, implement, deploy, and support cost-effective technology solutions in highly regulated (FDA, ISO, MD, SOX, etc.) environments. This individual is also responsible for supporting and assisting in the integration of existing and new applications in support of the business objectives. The candidate will oversee the Enterprise Applications department personnel and is a key participant in the development of the IT Strategic Plan. The first and foremost priority for this role is to stabilize, rebuild, develop personnel, and put management controls such as utilization, productivity, skills, KPIs (e.g., number of bugs, ROI, customer satisfaction, employee satisfaction), and overall competencies for the organization.
Responsibilities:
Responsibilities:
- Leadership & Strategy
- Own, lead and drive all key Business Applications like ERP, CRM, QMS, application data management, and application integration through a team of knowledgeable direct reports.
- Develop, lead, direct, and manage enterprise applications operations and strategic planning, including business requirements, project planning, support, as well as organizing and negotiating the allocation of resources.
- Authorize and oversee the deployment, monitoring, maintenance, development, training, and ongoing support of Enterprise applications and related software based on department needs.
- Define and communicate project milestones, service level agreements, and resource allocation to CIO, department business leaders, support staff, and end users.
- Overarching responsibility and provides guidance for best practices framework (ex. ITIL, and Life Cycle Management) for the support and sustainability of all enterprise level software applications.
- Lead and manage recruitment, talent development, retention, and organization of the Applications staff in accordance with budgetary objectives and personnel policies.
- Stakeholder Management
- Manage strategic relationships between internal IT resources, business units, end users, vendors, and partner organizations.
- Manage financial budgets, resources, and relationships with stakeholders, vendors, and business partners.
- Review and benchmark the performance of supported applications to determine operating costs, productivity levels, upgrade requirements, ROI, and make recommendations for the applications improvement.
- Industry & Technology Awareness
- Keep current with trends and issues in the IT industry, Medical Device industry including current technologies. Advise, counsel, and educate GIS team and division leaders on their competitive or financial impact.
- Provide leadership and direction with regards to technology, vendors, business partners, policy, and standards.
- Direct research on potential applications solutions and technologies, implementations in support of new initiatives and opportunities, business case justifications and cost/benefit analyses for IT spending and initiatives.
- Other duties as assigned
Qualifications:
- Education & Experience
- Bachelor’s or Master’s Degree in Computer Science with extensive experience in supporting Finance, accounting, quality, Sales Ops, and business operations, or related field from an accredited college or university.
- Minimum 10 years of progressive experience in a technology services field resulting in direct management of IT units.
- Minimum of 6-8 years managing NetSuite ERP and Enterprise Applications team.
- 10+ years’ experience developing Business Applications and information technology solutions.
- Technical Expertise
- Demonstrated experience and knowledge in ERP and CRM processes (primarily in NetSuite, Salesforce, LIMS), application integrations, complex data structures, and reporting systems.
- Demonstrate knowledge and experience around the development and management of the software lifecycle for commercial and custom applications and data environments.
- Knowledge of computer program design, logic, development methodology, computer logic, block diagramming, and flow-charting.
- Prior experience working for a Medical device industry with good knowledge of FDA and SOX compliance (preferred).
- Management & Leadership
- Extensive experience in leading, managing, and developing the enterprise applications portfolio, ensuring interoperability and responsiveness to business needs.
- Ability to plan, direct, and review the activities of technical personnel involved in the design, development, and implementation of applications packaged programs in an ERP environment.
- Successful track record demonstrating the ability to work within a highly matrixed organization to lead and influence global change; multicultural experience to enable effective working across geographically dispersed teams in a multi-faceted, global company.
- Proven leadership skills surrounding change management and organization development.
- Strong discipline in financial management and budgets, highly effective critical decision-making skills both people and in the business, and a thought leader on change and continuous improvement.
- Communication & Collaboration
- Possess excellent interpersonal and problem-solving skills combined with demonstrated team management capabilities.
- Ability to effectively communicate deadlines, updates, issues, and accomplishments, concisely, clearly, and in ways that motivate others and build team spirit.
- Results-focused with a track record of consistent achievement.
- Flexibility to work early and late hours to collaborate with global team members. Some travel required.
Additional Details:
Every individual at CareDx has a direct impact on our collective mission to improve the lives of organ transplant patients worldwide. We believe in taking great care of our people, so they take even greater care of our patients.
Our competitive Total Rewards package includes:
- Competitive base salary and incentive compensation
- Health and welfare benefits including a gym reimbursement program
- 401(k) savings plan match
- Employee Stock Purchase Plan
- Pre-tax commuter benefits
- And more!
In addition, we have a Living Donor Employee Recovery Policy that allows up to 30 days of paid leave annually to a full-time employee who makes the selfless act of donating an organ or bone marrow.
With products that are making a difference in the lives of transplant patients today and a promising pipeline for the future, it’s an exciting time to be part of the CareDx team. Join us in partnering with transplant patients to transform our future together.
CareDx, Inc. is an Equal Opportunity Employer and participates in the E-Verify program.
******** We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.
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