Director Of Business Operations, Skills For The Future

For more than 75 years, we have amplified products and services based rigorous research and our belief in the power of learning. Driven by our mission to advance quality and equity in education, ETS provides learning solutions, pioneering research and trusted assessments that help guide learners around the world on their path to new possibilities.

Our portfolio of trusted measures include TOEFL®, TOEIC®, GRE® and Praxis®. Along with research, development and innovation that explores new frontiers in learning and measurement our educational measurement solutions and research contribute to the development of new methods and tools, inform important dialogue with education policymakers, and shed light on critical issues and potential solutions - all with the aim of creating a world where all learners can improve their lives through education.

With new senior leadership at the helm, ETS aims to continue changing the lives of all learners as we expand our organization's global footprint. Our goal is to remain at the forefront of assessment and measurement efficacy within the education and ed tech space as it continues to grow and evolve.

Position Summary: The Director of Business Operations leads business analysis and strategic projects for theSkills for the Future Initiative in the ETS K-12 division.

This leader will

1. Establish and lead business and strategic processes,

2. Develop and manage the budget and ensure financial effectiveness across the initiative.

3. Scope and manage project schedules, and

4. Ensure appropriate resourcing to achieve our goals.

The Director is responsible for managing the business unit’s operational and financial performance, executing work through robust schedule management and consistent goal-setting process (e.g., OKRS), and managing collaboration/communication among the key leaders on the Skills for the Future Team, as well as the broader team.

The role manages annual, quarterly, monthly, and weekly reporting for both ETS and Carnegie Foundation stakeholders. The Director of Business Operations partners with K-12 leaders in Product, Marketing, Communications, and sales, as well as key stakeholders across the FCE, most notably, R&D, HR, Finance, and Technology.

The primary objective of the Bud Ops role is to ensure successful execution, ensure financial health, and foster team engagement and communication.

Responsibilities:

Be a true leadership multiplier, empowering others to use their talents to the fullest while driving and managing towards a results-oriented culture.

Serve as hub for budget development and oversight, financial management, and reporting.

Establish and drive program management functions including the primary schedule, monthly dashboard, and regular reporting of updates to stakeholders.

This will involve building systems and processes across units (e.g., PID, AOPS, Research).

Lead the effort to develop insightful reporting into the drivers of Business and financial results, including analysis of revenue composition and sales forecast;

state-level volume drivers; pricing and customer unit economics, LTC/CAC; product line profitability (COGS, AD/PAR, CS/P&D, IT and BU Product/Marketing/Sales).

Own PowerBI, Google Analytics and other critical data sources for K12, coordinating with product and data governance teams as required.

Develop best-in-class business processes through market research, external benchmarking, and investigation into cutting-edge opportunities,

including emerging opportunities with AI.

Lead new initiatives and special projects to capitalize on opportunities for the K-12 business, including execution of internal operational changes and support for M&A and fundraising.

Liaise with Finance to ensure seamless business reporting and operations, aligning internal K-12 cadence of objective setting, budgeting, reporting,

and communications with the broader ETS organization.

Liaise with HR to support a collaborative and inclusive work environment, ensuring seamless people operations for K-12 including support for recruiting, onboarding,

knowledge sharing, and consistent improvement of the employee experience.

Exemplify our core values and behaviors through our Business Operations and as a day-to-day leader.
Experience and Skills:

Education and Experience:

A bachelor’s degree is required. MBA or other advanced degree preferred.

Minimum of 10 years of progressively greater responsibility in management consulting, finance, business analytics, or a COO role.

#LI-NK1

ETS believes in a Total Rewards philosophy for our employees, and they include:

• Health, Vision, Dental insurance plans to choose from
• Generous continuous learning support, from individual learning grants to up to 6 classes a year for tuition reimbursement as well as on-line learning access!
• Generous PTO and vacation time to balance your work and life
• Additional 8 hours of PTO for volunteer work
• Retirement plan (401(a)) and traditional Roth (403b) with company contribution
• Commuter Benefits, Pet Insurance, 1 year subscription to Calm App

ETS is mission driven and action oriented

• Diversity, equity, inclusion, and belonging is at the forefront of the ETS employee's daily work. To further foster an inclusive environment ETS is home to a wide variety of Affinity groups that celebrate the diversity of our talented employees.
• How about cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders? ETS offers multiple Business Resource Groups (BRG) for you!
• Are you passionate about volunteering and being active in your career and community? ETS offers our Center for Advocacy & Philanthropy (CAAP) where we encourage ETS employees to become active volunteers in their communities and schools through the ETS Cares Giving Campaign. Our employees can support any 501c3 or eligible charity of their choice.

ETS is an Equal Opportunity Employer comprised of people with different experiences, strengths, and backgrounds who share a passion for advancing quality and equity in education. We are dedicated to building teams that reflect the various backgrounds, experiences, and identities of those we serve. The Talent Acquisition team strives to ensure candidates enjoy a fair and equitable hiring process. We believe our differences empower us to be a better team, making better decisions and delivering better results.
From: Educational Testing Service