Director - Network Operations

Description

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

We believe that inclusion propels innovation and is the foundation of all that we do. United's Digital Technology team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Key Responsibilities:

The Enterprise Connectivity Ops mission is to provide connectivity and services for United Airlines. This role will support our campuses, remote workers, and our connectivity on and to the public cloud. This leader will guide our technology, vendor, and people strategy as networking continues to move to software and the Cloud becomes the dominant paradigm. Enterprise Connectivity is part of our Digital Technology organization, focused on enabling and supporting the entirety of United Airlines and all of its divisions with advanced infrastructure and tools.

• Operate and oversee all airports, campus and remote offices, contact centers, Cloud, and 3rd party network connectivity, and their associated architecture, engineering, operations, and vendor relationships
• Lead and develop a large team of world class operational talent focused on networking at true enterprise scale
• Operate as a thought leader internally and externally as we educate on next-generation networking
• Work with senior leadership across cybersecurity, end user enablement, and various business groups across the airline (operations, digital channels, contact centers, etc.)
• Recruit and lead from the core of our Operational Excellence culture, with diversity, inclusion, and belonging at the center
• Continue to evolve to software defined network
• Key areas of focus include secure access and software defined network connectivity, application services, network automation / orchestration, and integration with the public cloud and SaaS

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

Qualifications

What’s needed to succeed (Minimum Qualifications):

• Bachelor’s degree in computer science, Information Technology or related field
• 3+ years of experience in software engineering
• 5+ years of experience leading network teams at scale
• 5+years of experience working in or adjacent to a cloud environment
• 7+ years of experience in network engineering
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• Excellent strategic communications and influence skills with a passion for enablement
• Experience hiring, managing and growing diverse teams in multiple disparate physical locations
• Excellent track record of vendor management at large scale

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.

Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT