Director Of Call Center

******This is a Relocation position for Kansas City, MO******

Fast growing and well-established organization is expanding and needs a CALL CENTER DIRECTOR. We are seeking a proven leader who is driven & experienced in managing intake client service and processing on an inbound basis. Individual should come from an environment where you have been focused on process, metrics, technology, staff development, mentoring, performance management and in maintaining and inspiring an energetic and inclusive environment. We are seeking an executive who can establish better processes and procedures that will be scalable to support sustained growth. Candidate should have a mix of three key skill sets: Strategic, Analytical and Tactical and enjoy a Hands-On approach to Leadership. Must know Call Center processes, procedures, training and basic Call Center technology and telephony. Will also have experience working with Third Party providers and have 6+ years of Call Center/Contact Center Management experience. A Bachelor’s Degree is preferred.