Network Operations Director

Join our team at Wisper ISP in Mascoutah, IL, as a Full Time Network Operations Director for a leading fixed wireless internet provider in the Midwest. As an experienced professional in Network Operations, you'll have the opportunity to lead and shape the network infrastructure of a growing company while managing a team of dedicated employees. With a competitive salary range of $110,000-$120,000, you'll be rewarded for your expertise and experience in this dynamic role. Your problem-solving skills and innovative mindset will be put to the test as you contribute to our forward-thinking and customer-focused environment.

Don't miss out on this opportunity to make a real impact in the industry! You will be provided great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Competitive Salary, Paid Time Off, Equipment Stipend, Employee Discounts, Short & Long Term Disability, 12 Paid Holidays, Paid Day Off for Birthday, 4 Paid Wellness days, and 4 Paid Bereavement days. Apply now and be a part of the internet provider landscape.

WISPER ISP: OUR STORY

Wisper ISP is a high speed internet provider headquartered in Mascoutah, Illinois with regional offices located throughout Missouri. We provide service in Southern Illinois, Southern Indiana, Missouri, Arkansas, Oklahoma, and Kansas. We pride ourselves on excellent customer service, quality installs, and trusted service.

MAKE A DIFFERENCE AS A NETWORK OPERATIONS DIRECTOR

As a full-time Network Operations Director at Wisper Internet, you will play a pivotal role in managing our Network Operations Center and infrastructure teams. Monday thru Friday business hours with after hours as needed as determined by the business. This Director role does offer the flexibility to work from home but a minimum of 2 days are required in office. From overseeing 24/7 monitoring and troubleshooting of the network to working closely with field infrastructure teams on maintenance and upgrades, you'll be at the forefront of ensuring peak performance and reliability. Your problem-solving skills will come into play as you collaborate with various teams to identify areas for improvement and deliver exceptional customer service by executing network projects efficiently.

With a focus on innovation and customer-centricity, you'll have the opportunity to make a real impact on our operations and contribute to our mission of providing a superior customer experience. Join us!

REQUIREMENTS FOR THIS NETWORK OPERATIONS DIRECTOR JOB

To excel as a Network Operations Director at Wisper ISP, you'll need a High School Diploma or equivalent, along with a minimum of 6 years of experience in the ISP industry. Proficiency in troubleshooting Fiber/Wireless/Network systems is essential, as well as 4+ years of experience in employee management. An Advanced IP Networking knowledge, excellent communication skills, and strong problem-solving abilities are crucial for success.

The ability to collaborate effectively under pressure, experience with Fixed Wireless, and competence in low voltage DC Power systems are desired. Project management experience and a commitment to customer service excellence are key aspects of this role. If you're ready to showcase your skills in a dynamic and innovative environment, apply now to be part of our exciting team in Mascoutah, IL.

Knowledge and skills required for the position include High School Diploma or equivalent, 6+ years of ISP industry experience, 4+ years of experience troubleshooting Fiber &/or Wireless/Network systems, 4+ years of experience in employee management, Current Driver's License, Regular & predictable attendance required, Legally authorized to work in country of employment without requiring sponsorship for employment visa status now or in the future.

Desired skills & competencies include:

Advanced IP Networking knowledge (competency in full OSI stack), excellent overall communication skills, strong problem-solving skills, successful collaboration with other departments while working under pressure, fixed wireless experience, experience & competence in low voltage DC Power systems, ability to maintain confidential information, desire to lead teams utilizing effective team building skills, demonstrate personal accountability by displaying punctuality for appointments & meetings, project management experience, and excellent customer service experience.

YOUR NEXT STEP

Apply for this position if you feel like the Director of Operations role is for you!