Director, Documentation

Position Summary:

The Director, Documentation leads the strategic development, market development, growth, and operations of the Documentation efforts at the divisional level. The Director will work alongside leadership to create a positive team environment, providing oversight and direction ensuring the delivery of staff training and team monitoring. Also, ensuring a smooth operational flow of the department by prioritizing and developing departmental objectives to meet operational and financial commitments and conducting effective resource planning to maximize productivity of resources. The Director will be able to use reporting and various analytics to understand the business, performance to goal metrics and make recommendations that drive efficiency and goal achievement.

Essential Functions and Job Responsibilities:

• Ongoing review of business entities to determine how to best align existing departments including our global partners.
• Develops and monitors operational budgets including variance analysis, return on investment and appropriate action plans for remediation.
• Identifies cost reductions/efficiencies/revenue enhancements and makes any changes within areas of responsibility.
• Looks for more efficient ways for staff to complete work, eliminates unnecessary activities while maintaining integrity around compliance standards, financial goals.
• Overall responsible for ensuring our physician services processes are smooth and timely and that we are as easy as possible to do business with from a paperwork perspective.
• Overall responsible for working with appropriate region/department on the upfront processes that impact our timeliness of getting paperwork through the system.
• Identifies opportunities to proactively obtain required documentation, reducing and eliminating service delays for our customers.
• Identifies and implements strategies to increase revenue and market share for defined programs.
• Uses critical thinking and problem-solving skills to achieve departmental goals and balance workload.
• Integrates industry best practice and evidence-based practice into programs and standards of care.
• Consistently manages operating teams to ensure achievement of organizational values, goals, strategic plan, and mission.
• Ensures departmental completion and compliance with Company Quality Improvement initiatives and objectives and meets ACHC and regulatory requirements.
• Responsible for selection and hiring of qualified staff, ensuring an effective on-boarding, and providing comprehensive training and regular feedback.
• Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
• Establishes annual goals and objectives for the department based on the organization’s strategic goals.
• Responsible for achieving organizational performance and retention goals, including timely completion of performance evaluations.
• Work with mid-level managers to create daily weekly, monthly, and quarterly key performance Indicators.
• Assesses and set goals for all related metrics including cycle times, velocity, delayed orders, errors, etc.
• Drive team member engagement, recognition, and retention.
• Develop and maintain working knowledge of current DME products and services offered by the company.
• Maintain patient confidentiality and function within the guidelines of HIPAA.
• Completes assigned compliance training and other educational programs as required.
• Maintains compliant with AdaptHealth’s Compliance Program.
• Perform other related duties as assigned.

Management/Supervision:

• Responsible for selection and hiring of qualified staff, ensuring an effective on-boarding, and providing comprehensive training and regular feedback
• Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards
• Establishes annual goals and objectives for the department based on the organization’s strategic goals
• Responsible for achieving organizational performance and retention goals, including timely completion of performance evaluations

Competency, Skills and Abilities:

• Leadership Skills
• Strong ability to co-manage in a multi-site environment.
• Independent Thinker and Decision Maker
• Strong analytical and problem-solving skills with attention to detail
• Excellent verbal and written communication
• Excellent customer service skills
• Proficient computer skills and knowledge of Microsoft Office specifically Excel
• Ability to prioritize and manage multiple projects.
• Solid ability to learn new technologies and possess the technical aptitude required to understand flow of data through systems as well as system interaction.

Education and Experience Requirements:

• An associate degree from an accredited college required, bachelor’s degree preferred.
• Five (5) years’ experience in DME/HME or proven leadership related experience is required.
• Relevant experience in health care administrative, financial, insurance customer services, claims, billing, home health and/or medical terminology training preferred.
• Valid and unrestricted driver’s license in the state of residence

Physical Demands and Work Environment:

• Work environment will be stressful at times, as overall office activities and work levels fluctuate
• Must be able to bend, stoop, stretch, stand, and sit for extended periods of time
• Subject to long periods of sitting and exposure to computer screen
• Ability to perform repetitive motions of wrists, hands, and/or fingers due to extensive computer use
• Must be able to lift 30 pounds as needed
• Excellent ability to communicate both verbally and in writing
• May be exposed to angry or irate customers or patients
• This position if primarily performed within an office building
• Ability to effectively communicate both verbally and written with internal and external customers with the ability to demonstrate empathy, compassion, courtesy, and respect for privacy.