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Crunch Fitness is a rapidly expanding U.S.-based brand with over 400 franchised and corporate owned fitness clubs across the United States, Puerto Rico, Canada, Spain, Portugal, Costa Rica, and Australia. Our unfiltered philosophy and mantra of "No Judgments" drive us to create a gym and community for all. Experience the unique opportunity to be part of our high-growth strategy, where professional development and advancement are plentiful. Together, we are redefining the fitness industry and shaping the future of inclusive fitness. Join Crunch Fitness today and be part of our supportive and innovative team.
Job Overview: The Director, CRM Technology & Development will lead Crunch through the development of CRM technology. This role plays a crucial role in managing and optimizing our Salesforce platform to enhance operational efficiency and drive business success. The ideal candidate will have a proven track record in CRM technology leadership, a passion for innovation, and the ability to collaborate with cross-functional teams.
Location: Dallas, TX
Salesforce Administration:
Crunch offers competitive salaries and benefits, including medical/dental/vision plans, life and accident insurance, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function), free gym membership for active employees, and more.
Crunch believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, color, religion, sex, age, veteran status, disability, national origin or ancestry, sexual orientation, gender identity, gender expression, transgender status or any other basis protected by federal, state or local law or ordinance or regulation. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Crunch will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
Job Overview: The Director, CRM Technology & Development will lead Crunch through the development of CRM technology. This role plays a crucial role in managing and optimizing our Salesforce platform to enhance operational efficiency and drive business success. The ideal candidate will have a proven track record in CRM technology leadership, a passion for innovation, and the ability to collaborate with cross-functional teams.
Location: Dallas, TX
Salesforce Administration:
- Configure and customize Salesforce to meet the organization's unique needs.
- Manage user profiles, roles, and permissions to ensure data security and integrity.
- Implement and maintain automation processes using workflows, process builder, and flow.
- Oversee data quality and integrity within Salesforce.
- Develop and implement data migration strategies as needed.
- Create and maintain custom reports and dashboards to provide actionable insights.
- Provide ongoing support to Salesforce users, addressing inquiries and troubleshooting issues.
- Develop and conduct training sessions to ensure users are proficient in Salesforce usage.
- Collaborate with cross-functional teams to integrate Salesforce with other business systems.
- Work closely with sales, marketing, and customer service teams to understand their needs and optimize Salesforce accordingly.
- Stay updated on Salesforce updates, releases, and best practices.
- Proactively identify opportunities for system improvements and implement enhancements.
- Bachelor's degree in a relevant field or equivalent work experience.
- Proven experience leading Salesforce CRM Technology, Development & Administration.
- Salesforce Administrator Certification is required.
- Advanced Salesforce Administrator Certification is required.
- Platform App builder Certification is preferred.
- Platform Developer One is preferred.
- Strong understanding of CRM principles and best practices.
- Excellent communication and interpersonal skills.
- Ability to work independently and collaboratively in a team environment.
- Must be local and able to commute to Dallas, TX area.
Crunch offers competitive salaries and benefits, including medical/dental/vision plans, life and accident insurance, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function), free gym membership for active employees, and more.
Crunch believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, color, religion, sex, age, veteran status, disability, national origin or ancestry, sexual orientation, gender identity, gender expression, transgender status or any other basis protected by federal, state or local law or ordinance or regulation. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Crunch will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
Flexible work from home options available.
