Director, Clinical Behavioral Operations - Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Director, Clinical Operations will be responsible for the utilization management activities for the behavioral health team, including all Clinical systems, staff, and operations functions. Regular activities include management, supervision and strategic direction for Care Management, and setting and monitoring departmental quality and performance standards in conjunction with the Supervisor. The Director of Clinical Operations will oversee hiring, training, and job evaluations of departmental staff members. Participate with other Directors and Managers within the site in implementing strategic initiatives, policies and procedures. Ensure adequate communication between Care Management and other departments, divisions and regional offices. The Director of Clinical Operations will assist the Supervisor in long-range planning and goals. Adhere to annual budgets, anticipate potential variances and review with the Supervisors for direction and resolution.

If you are located in the state of California, you will have the flexibility to work remotely* as you take on some tough challenges.

Primary Responsibilities:

• Oversight of quality of clinical care, utilization and the meeting of financial goals for designated Health Plans, types of business and/or specific locations
• Management of staff efforts to meet or exceed clinical quality and customer service goals
• Chair and participate in committee and task forces involving departmental staff. Represent Managed Care functions in intra- and inter-departmental committee and problem focus-groups
• Coordination with Account Management and Clinical Network Services to maintain positive relationships with Health Plan(s) and/or employer groups as well as with practitioners and treatment facilities
• Development and implementation of plans that have a positive impact on utilization management
• Provision of leadership and supervision to Care Advocates
• Ensuring that department goals are communicated clearly, and that goals are met or exceeded through team efforts
• Provides leadership to and is accountable for the performance of managers and/or senior level professional staff

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Master's or doctoral degree in psychology, social work, counseling or related field, or registered psychiatric nurse
• Current California non-restricted clinical license
• 5+ years post-Master's clinical experience, preferably in managed care
• 5+ years supervisory experience of leading large teams with multiple layers of management
• Clinical experience
• Proven ability to work in a team environment, leading groups of personnel toward defined goals

OptumHealth is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system.

OptumHealth helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their health care needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.

At OptumHealth, you will perform within an innovative culture that's focused on transformational change in the health care system. You will leverage your skills across a diverse and multi-faceted business. And you will make contributions that will have an impact that's greater than you've ever imagined.

California Residents Only: The salary range for California residents is $104,700 to $190,400 annually. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.