Digital Experience Consultant

Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Caterpillar’s Construction Industries Services Division (CISD) is hiring a Digital Experience Consultant !

Role Definition: Lead critical initiatives to better integrate our Digital offerings with our current Aftermarket Product Offerings (AMOs) and Rental & Used business. Further, this role will also lead internal training initiatives related to our Digital Products and help provide program support to individual products as needed. This will include being a champion of our New Services Development process and implementation of our go-to-market workstreams.

Responsibilities:

• Create and align roles and responsibilities / process(es) around digital product enhancement requests & dependencies with internal business partners and key product owners.

• Drive New Services Development and Go-To-Market Workstreams where they can be leveraged by AMO offerings, and within the Rental & Used business.

• Lead Construction Industries’ business requirements development based on voice of internal business partners as well as voice of dealers to ultimately drive more effective usage of the tools to drive a sustainable, positive experience between the dealers and our customers.

• Rationalize voice of business and voice of dealer enhancement requests by managing prioritization process and aligning on which requests will be worked first with product owners – keeping customer experience at the forefront.

• Establishing metrics/KPIs to monitor and review the effectiveness of existing marketing strategies, suggesting necessary interventions for improvement.

• Maintaining effective internal communications across business partners to discuss and align the future state of the tools based on changing organizational scenarios.

Critical Skills for Success:

• Customer Focus: Knowledge of the values and practices that align customer/dealer needs and satisfaction as primary considerations in all business decisions. Facilitates creation of the 'right' products and services to resolve customer business issues.

• Service Excellence: Knowledge of customer/dealer service concepts and techniques; ability to meet or exceed customer/dealer needs and expectations and provide excellent service in a direct or indirect manner.

• Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to dealers and product owners; ability to apply consulting knowledge appropriately.

• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

• Influencing: Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization.

• Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with external and internal peers.

• Strategic Thinking: Knowledge of the importance of "big picture" thinking and planning; ability to apply organizational acumen and competitiveness to identify and maintain focus on key success factors for the organization.

Top Candidates Will Also Bring:

• Experience in Digital, Aftermarket, Machines or Commercial (sales, product, marketing) related positions.

• Strong project management, influencing, relationship building skills meet customer needs.

• Knowledge of product applications and machine systems.

• Bachelor’s degree in Business, Marketing, Project Management, Sales Engineering, Construction Management or similar.

• Experience with Caterpillar systems/tools.

Additional Details:

• The preferred work location for this role is Dallas, TX

• The role may also be located in Cary, NC or Peoria, IL

• Domestic relocation assistance is available

• Caterpillar operates in a hybrid work environment, requiring onsite work

• Travel is up to 25% domestic and international

How We Support You (Employee Benefits)  

Our goal at Caterpillar is for you to have a rewarding career. We offer a total rewards package that provides day one benefits (medical, dental, vision, RX, and 401K) along with the potential of a yearly bonus. Additional benefits include paid vacation days and paid holidays (prorated based upon hire date). 

Your Work Shapes the World  

At Caterpillar, we believe each person is unique and valued, and are committed to ensuring that our workplace is diverse and representative of the many customers we serve around the globe. Different perspectives help us achieve our best work and come together to form a high-performing Caterpillar team that makes positive changes in the communities where we live and work. 

Relocation is available for this position.Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.

Posting Dates:

April 25, 2024 - May 9, 2024

Any offer of employment is conditioned upon the successful completion of a drug screen.   

EEO/AA Employer.  All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

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