Development Assistant

Title:Development Assistant

Classification: Full-Time Regular

Pay Range: $46,500 - $53,500 annually

Reports to: Membership Manager

Department: Development

Location: New York, New York / Remote Hybrid (at least 3 days/week in the 2ST offices)

About Second Stage Theater

At Second Stage, we create and champion plays and musicals solely from living American writers. On our mainstage Broadway theater, the Hayes, and in our two Off-Broadway theaters over the past 45 years, we have developed and presented over 200 daring and provocative theatrical experiences by working with countless artists who have contributed their talents to our award-winning productions. As the only Broadway company exclusively devoted to living American writers, Second Stage is dedicated to introducing the world to bold and diverse voices of American creativity.

Position Overview

The Development Assistant is a key member of the Development team. Reporting to the Membership Manager, the Development Assistant is the primary and initial contact for customer service-related calls and emails, fielding questions and addressing ticketing issues from our members and donors. This role supports the growth of membership programs and works in close collaboration with other departments to provide a seamless customer experience during season announcements, on-sale dates, member events, and other times throughout the season.

Essential Duties & Responsibilities

Facilitate the administration and communication of all Member benefits, including:

• Processing Member ticketing requests and exchanges
• Preparing donor recognition materials including gift acknowledgements, program and mailing lists, and benefit tracking
• Preparing and maintaining an accurate donor database
• Ensuring benefit distribution for members at every level of support
• Supporting the Second Stage Events team at Member cultivation and fundraising events, as needed
• Perform other duties to support the Development Department, as assigned

Knowledge, Skills, & Qualifications:

• Excellent organizational skills, ability to prioritize, and attention to detail
• Ability to work proactively, with initiative
• Adept at verbal and written correspondence
• A customer service mindset; customer service experience preferred
• Strong computer and Microsoft Office skills; familiarity with Tessitura or other ticketing software strongly preferred
• Ability to work evenings and weekends, as assigned
• Experience in the performing arts preferred

Physical Requirements

Position requires long periods of sitting. While sitting in the office, employee is required to use hands, wrists, and fingers for keyboard and other office equipment. Majority of the work will be performed inside at room temperature.

Hours of Work

Second Stage’s working hours are 10 AM to 6 PM. Hours may also include nights and weekends, as assigned.

Benefits

Second Stage offers a full benefits package including vacation, medical, dental, and vision insurance, Flexible Spending Accounts, 401(k) retirement plan with employer match, life insurance and short and long-term disability coverage upon eligibility.

EEO Statement

Second Stage is dedicated to building an equitable and inclusive working environment that reflects diversity across lines of difference. Individuals from populations underrepresented in the theater field - including Black, Indigenous, People of Color, women, transgender and non-binary candidates - are strongly encouraged to apply. This position will remain open until filled and until a diverse and qualified pool of candidates is identified.

All positions at Second Stage are filled without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, HIV/AIDS status, veteran status or any other characteristic protected by law. For more information about Second Stage, visit www.2st.com.