Developer Support Engineer Ii

Company Overview

DocuSign helps organizations connect and automate how they agree. Our flagship product, eSignature, is the world's #1 way to sign electronically on practically any device, from virtually anywhere, at any time. Today, more than a million customers and a billion users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people's lives.

What you'll do

DocuSign is searching for a Developer Support Engineer II. Developer Support Engineers (DSEs) handle the most complex technical questions from developers and act as DocuSign API subject matter experts for other Customer Success teams. DSEs work directly with customer and ISV developers to assist them with their API, authentication, and SDK questions across the full DocuSign product line. DSEs also create API examples and test cases, report bugs to the engineering organization, write knowledge base articles, participate in webinars for developers, and more.

 

This position is an individual contributor role reporting to the Manager, Developer Support.

 

Responsibility

• Perform troubleshooting and development assistance to the DocuSign Developer Community
• Assist the customer with how to questions, technical articles, and tutorials on some of the basic to intermediate level use cases of DocuSign APIs and SDKs
• Act as a Subject Matter Expert for Advanced DocuSign Features including APIs, SDKs, webhooks, PowerForms, Templates, Embedded signing, DocuSign For Salesforce and more
• Perform troubleshooting sessions with developers on API integrations and DocuSign connectors
• Diagnose code samples from customers for advanced testing purposes to identify issues and document them completely prior to internal escalation
• Act as point of escalation for technical questions including internal and external department inquiries to facilitate the rapid deployment of customers' applications
• Perform check of escalated issues found by internal team members prior to advancing through proper channels
• Participate in DocuSign and StackOverflow.com forums to support the growth of self-help within the DocuSign Developer Community
• Attend and represent DocuSign at developer events and activities such as webinars and developer conferences

Job Designation

Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.

 

Positions at DocuSign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within DocuSign. DocuSign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• Bachelor of Science degree in a Computer Science, Engineering or equivalent
• 2+ years of experience with  SaaS troubleshooting experience in a Technical
• Support capacity, with one year as a developer or 2+ years as a Software Engineer/Software Test Engineer
• 1-2 years of experience with Internet technologies including REST APIs, JSON, XML, SOAP, PubSub architecture, and software technologies including .NET
• Proficient in one or more coding languages including Python, Ruby, JavaScript, C#, PHP, Node.JS, and Java
• Demonstrate ability to solve and triage complex, code-related technical issues
• Basic experience in troubleshooting performance and network related issues
• Experience using GitHub to host code samples

Preferred

• Experience in providing technical customer support a strong preference
• Experience in using or debugging REST or SOAP APIs
• Proficiency in additional languages beyond English and Portuguese is a plus
• Salesforce Development Certification is a plus
• Experience using Salesforce.com and Salesforce Apex
• Experience with crafting technical articles
• Ability to understand new and popular programming languages as more developers use them to build DocuSign integrations

Wage Transparency

Based on applicable legislation, the below details pay ranges in the following locations:

 

California: $105,100.00 - $161,775.00 base salary

 

Illinois and Colorado: $98,800.00 - $135,850.00 base salary

 

Washington and New York (including NYC metro area): $98,800.00 - $144,550.00 base salary

 

This role is also eligible for bonus, equity and benefits.

 

Global benefits provide options for the following:

 

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Life at DocuSign

Working here

DocuSign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At DocuSign, everything is equal.

 

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.

 

Accommodation

DocuSign provides reasonable accommodations for qualified individuals with disabilities in job application procedures. If you need such an accommodation, including if you need accommodation to properly utilize our online system, you may contact us at accommodations@docusign.com.  

 

If you experience any technical difficulties or issues during the application process, or with our interview tools, please reach out to us at taops@docusign.com for assistance.

 

Applicant and Candidate Privacy Notice

States Not Eligible for Employment

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

EEO Statement

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. DocuSign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

 

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Employment Type: FULL_TIME