Developer Support Engineer

Hello 👋! 

We make Octopus Deploy.

We simplify complex software deployments so our customers can focus on what they do best and ship software on time without unwanted disruptions or surprises.

🐙235,000+ people use Octopus Deploy.

🐙600,000+ virtual machines run our Tentacle agent.

🐙300,000,000+ deployments to date.

🐙90% of support emails answered in 2 hours or less.

🐙Over 3,500 organisations use Octopus Deploy (curious? check this out)

Octopus Deploy is one of Australia’s fastest-growing software companies (and we’re taking on the world). After bootstrapping for a decade, in 2021, we quietly raised Australia's second largest ever venture capital raise, accepting a USD 172M minority investment from Insight Partners.

In 2024, Octopus Deploy acquired and merged with Argo maintainers Codefresh, the leaders in enterprise GitOps, in order to continue to revolutionize modern software delivery.

We are seeking a new team member to join our Codefresh team as a Developer Support Engineer. You will work closely with customers to implement and debug CI and CD (Argo-based) solutions using the Codefresh platform. You will have a wide variety of issues presented to you each day, of which a high percentage will require a reasonable knowledge of Kubernetes and Argo.

To help our teams work together effectively, this remote position requires you to be located within or close to a US time zone. 

Compensation for this role is currently aligned with Codefresh’s existing compensation scale, and influenced by the above ideal background and experience. The range for this role is $110,000 -$130,000 USD + stock options.

What You'll Do:

• Work with customers to resolve issues in their CI, CD, Kubernetes, Argo, and other integrated systems.

• Debugging at a distance via email and Slack.

• Provide best practices in the CI and CD (Argo) area, including documentation.

• Kindly teach and enable customers to use Codefresh’s tools to enhance their processes.

• Participate in creating a wealth of knowledge in the community.

• Track issues in multiple tickets while meeting SLA requirements.

• Work with RnD to ensure feedback loops for bugs and enhancements are complete.

• Be proactive in identifying issues in processes and taking appropriate action.

• Be a confident communicator, great listener, and outstanding collaborator.

Your Background:

• Minimum 2-3 years of hands-on experience in supporting production systems.

• Highly motivated, self-driven, and able to pick up new technologies easily.

• Have a “Customer First” mindset.

• Strong English speaking and writing proficiency.

• Calm, confident, and reassuring presence in both written and live (e.g., zoom) communication.

• Experience with Linux, Docker, Kubernetes, and Argo.

• Experience working with Cloud providers (AWS, GCP, Azure).

• Comfortable and experienced working with Git and cloud-based SCM systems (GitHub, Bitbucket, Gitlab, etc.).

• Experience with building and deploying container-based applications.

• Understanding CI and CD methodologies for application development.

• Deep understanding of web-based applications and API architecture.

Our public employee handbook is the best place to learn more about life at Octopus. It includes sections like our values, how teams are structured, career progression, leave & benefits, and much more. 

If you're enthusiastic about this position, even if you don’t meet all of the criteria above, we wholeheartedly encourage you to submit your application. Our talent team is all in-house, and we recognize that every individual brings something special, so we take the time to review every application and think outside the box about how you might add to the team. 

We know your time is precious. If you apply, we promise to update you at least once per week about the status of your application and to give you clear expectations for each step in the journey.

[Note to Search Firms/Agencies]

Octopus Deploy does not compensate search firms for unsolicited assistance unless they have a written search agreement with Octopus Deploy and the requisition is position-specific. Any resumes, curriculum vitae and other unsolicited assistance from search firms that do not have a written search agreement or position-specific requisition submitted to any Associate of Octopus Deploy will be deemed the sole property of Octopus Deploy and no fee will be paid in the event the candidate is hired by Octopus Deploy.