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Form of workJob Summary:
Hog Slat, Inc., the world’s leading provider of equipment and turnkey facilities to the swine and poultry industries, is seeking a Computer Support Technicianto provide advanced network and basic server support in our Newton Grove, NC location.
Primary Job Functions:
Primary Job Functions:
- Provides tier 1 support services to Company employees.
- Assists in the installation of all hardware, software, wiring and equipment.
- Performs preventative maintenance on system hardware and software.
- Monitors workstations for viruses or other destructive behaviors.
- Diagnoses and fixes computer hardware and driver-related problems, including but not limited to problems related to malfunctioning hard drives, network cards, power supplies, and video cards and other computer subsystems and parts.
- Repairs, reconfigures or replaces defective or under-performing workstations, cards, CPU’s, drives, cables or motherboards.
- Installs or reinstalls operating system, device drivers and application programs using imaging software.
- Reviews machine performance, error logs and utilization information to determine cause of failures or performance degradation.
- Establishes and maintains email services for employees.
- Performs basic Windows Server functions in an Active Directory environment.
- Supports remote users in a Windows Remote Desktop environment.
- Sets up, configures and maintains network components like switches, routers, and peripherals.
- Maintains and troubleshoots WAN and VPN connections between sites. Cisco switches and routers experience is a plus.
- Monitors performance of network health directly or by using remote monitoring software.
- Administers phone communication systems.
- Provides support to cell and smartphone users.
- Maintains records of networked hardware and system configurations.
- Assists in maintaining inventory of IT equipment.
- Tracks internal user support issues/needs, asset management, system updates, and support trends through the use of helpdesk tracking software, MS Office tools, and other products.
- Works with IT Operations team members to resolve network problems caused by defective data or applications programs and communicate relevant issues to management.
- Travel to other Company locations as required.
Hog Slat Inc. is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, gender, sexual orientation, gender identity, religion, national origin, age disability, veteran status or any other reason prohibited under Federal State or local laws. All employment decisions are based on valid job-related requirements.
