Desktop Support Technician

```Duties:```
- Provide technical support and troubleshooting for desktop systems, software, and hardware issues.
- Install, configure, and maintain desktop operating systems and applications.
- Set up and maintain user accounts and permissions.
- Assist with network connectivity, including VPN setup and troubleshooting.
- Respond to user inquiries and provide excellent customer service.
- Collaborate with other IT team members to resolve complex technical issues.
- Document and track support tickets using ticketing systems such as Jira.
- Conduct software and hardware upgrades as needed.
- Perform system backups and ensure data integrity.

```Requirements:```
- Proven experience as a Desktop Support Technician or similar role.
- Strong knowledge of Windows operating systems (Windows 7, 8, 10) and Mac OS.
- Familiarity with mobile devices (iOS, Android) and their integration with desktop systems.
- Basic understanding of networking concepts and protocols.
- Excellent problem-solving skills with the ability to analyze issues and find effective solutions.
- Strong customer service skills with the ability to communicate technical information to non-technical users.
- Ability to prioritize tasks and manage time effectively in a fast-paced environment.
- Experience with ticketing systems such as Jira is a plus.
- Knowledge of Linux operating systems is a plus.

This is an exciting opportunity for a skilled Desktop Support Technician to join our team. We offer competitive compensation, benefits package, and opportunities for professional growth. If you are a motivated individual with a passion for providing excellent technical support, we would love to hear from you.

Please note that only qualified candidates will be contacted. Thank you for your interest in this position.

Job Type: Full-time

Salary: $24.46 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Referral program
• Relocation assistance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Morning shift
• No weekends

Experience:

• Desktop support: 3 years (Required)

Work Location: In person