Desktop Support Technician – Sre Level 1

At Pitney Bowes, we do the right thing, the right way. As a member of our team, you can too.
We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.
We actively look for prospects who:

• Are passionate about client success.
• Enjoy collaborating with others.
• Strive to exceed expectations.
• Move boldly in the quest for superior and best in market solutions.

Job Description:
You are:
A skilled Desktop Support Technician ready to join our End User Computing and Site Reliability Engineering (EUC SRE) team. As a Desktop Support Technician, you will be responsible for maintaining and troubleshooting computer-related infrastructure, including video conference equipment, and assisting employees, including our Senior Management Team experiencing IT difficulties.
You will:
Maintain hardware asset management and recommend laptop Procurement to meet the organization needs.
Configure workspace as requested.
Repair, test, image and clean PC’s, laptops, monitors, printers and other related hardware.
Manage video conference rooms. Configuration, software updates, hardware issues. Readiness health checks for all major events /meetings.
Provide support to network team in troubleshooting issues with network hardware.
Support desktop engineering team in imaging and testing new configuration changes.
Manage mobiles (iOS and Android) hardware assets.
Co-ordinate with vendors to repair and test hardware.
Work out of our Stamford or Shelton offices based on the business need.
Your background:As a Desktop Support Technician, you have:
Bachelor’s degree in computer science or related field.
5+ years of experience in PC/Laptop build and PC refresh of Windows and Mac laptops.
Experience in fixing hardware issues related to PC / Laptop and IT accessories.
Experience in handling Video Conference configuration and troubleshooting.
Knowledge in Active Directory (ADDS), SCCM, Azure AD, Microsoft Intune, and JAMF Pro.
Knowledge of security patching, software packaging & deployment and mobile device management.
Compensation
The wage range for this position is $86,000 to $108,000 per year, with the actual pay dependent on your skills and experience as they relate to the job requirements and the location where you will be performing the job.
Our Team
At Pitney Bowes, our passionate and ambitious team delivers innovations that help clients navigate the complex and always evolving world of commerce: from shipping and mailing solutions to ecommerce logistics services, to financial services. For over 100 years Pitney Bowes has been innovating and delivering technologies that remove the complexity of getting commerce transactions precisely right. ​
We will:

• Provide the opportunity to grow and develop your career
• Offer an inclusive environment that encourages diverse perspectives and ideas
• Deliver challenging and unique opportunities to contribute to the success of a transforming organization
• Offer comprehensive benefits globally (PB Live Well )

Pitney Bowes is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace.
Women/Men/Veterans/Individuals with Disabilities/LGBTQ+ are encouraged to apply.
All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.