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Form of workJob Description
Description
Responsibilities and Duties:
Education and Experience:
Preferred Skills/Experience:
Benefits
Verus Mortgage Capital is seeking a Desktop Support Technician in our Bloomington, MN office. This position will serve as the first point of contact for technical issues for internal and remote employees, be responsible for providing exceptional customer service while completing a variety of desktop and help desk support activities at corporate headquarters for all Verus Mortgage employees. Handles routine day-to-day problems regarding PC’s, hardware, software, and network/VPN issues.
The Desktop Support Technician will require strong hardware, software, customer service and interpersonal skills. Strong problem-solving skills will be essential, along with desktop operating systems, application support and network (Active Directory) experience. The position requires a self-motivated, detail-oriented, collaborative team player who will respond to incoming service requests from users in a prompt and courteous manner.
Responsibilities and Duties:
- Respond to incoming service requests from users via, phone, email, walk-up and Freshservice ticketing system in a prompt and courteous manner
- Maintain a first-class level of customer service ensuring all customers are treated efficiently and effectively
- Support on-site and remote end-users’ installation, troubleshoot desktops, laptops, printers, and mobile devices
- Document all information pertinent to help requests and their resolution
- Troubleshoot and resolve issues involving Windows desktop applications, collaboration tools, network shared drives, VPN/network issues, email, and other technologies
- Prioritize and schedule help requests, transfer/re-assign requests (when required to the appropriate technician or team)
- Accurately record and track hardware assets for inventory management system
- Install software and perform hardware repairs on IT equipment for corporate headquarters and field personnel
- Configure and install desktop and laptop computers following standard procedures, and handle equipment setup and all office moves
- Create new users accounts and reset user password and access permissions on request
- Manage, Support and maintain Ring Central VOIP phone system and building security badge system
- Perform special projects and other assignments. May be asked to help perform misc. network admin duties or functions
- Manage, Setup and support all AV and video conferencing systems
Education and Experience:
- High School Diploma or equivalent
- 3+ years working in a help desk/Desktop Support role
Preferred Skills/Experience:
- Very Strong Windows desktop and MS Office technical skills
- Experience with service desk ticketing systems and documentation
- Experience with desktop operating systems
- Strong knowledge of computer hardware and software, including Dell, Lenovo, Apple, Microsoft, Adobe, internet browsers, etc.
Physical Requirements:
- Ability of Sitting, standing, and using a computer
- Ability to lift 50lbs at times
Benefits
- Great compensation package
- Attractive benefits plans and paid time off
- 401(k) w/ company matching
- Professional learning and development opportunities
- And much more!
Maintaining a reliable, uninterrupted high speed internet connection is a requirement of hybrid or remote positions.
All job duties and responsibilities must be performed within the guidelines of the Verus Residential Mortgage Employee Handbook and established company policies and procedures. It is the responsibility of each employee to maintain confidentiality of the company, its clients and to follow applicable laws and regulations in the performance of duties.
Verus Mortgage Capital is an equal opportunity employer. All qualified applicants are welcomed to apply and will receive consideration for employment without unlawful discrimination because of a person’s race, religious creed, color, national origin, citizenship status, ancestry, marital status, sex, age, or sexual orientation, or because of a person’s disability or medical condition.
