Address
Form of workJob Overview
(1) US Citizenship required due to Export Control Government regulations.
(2) Leadership experience | Deskside Technician | PC/laptop Windows | Break/Fix Support | IMAC
(3) Candidates should have 3-5 years' experience supporting PC Hardware and software, however a minimum of a year in Desktop Support would be required in enterprise environment.
(4) CompTIA A+ would be "nice-to-have ".
(5) M-F, 8am-4:30 pm. Very little, if any overtime; almost never mandatory.
(6) Must have a deep understanding of diagnosing, troubleshooting, replacing PC/laptop hardware internal components (motherboard, hard drives, RAM, CPU), and understanding of troubleshooting PC software (Windows blue-screen, Outlook, connect network printers) as well
primary day-to-day responsibilities:
- Repair, test, image and clean PC's, laptop, monitors, printers, and other related hardware.
- Maintain, analyze, and troubleshoot, software and computer peripherals. Ability to setup, configure and add all hardware.
- Experience with asset management. Install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes
- Assure that all tickets requiring follow up work and/or calls receive appropriate attention.
- Comfortable with face to face interactions as will be required to provide technical support to end users in-person at the customers site
- Back up and burn end user data.
- Assist in developing and documenting improvements to current processes. Assist other coworkers in resolution of end users' technical issues across the program.
- Assist Site Leader in the execution of established processes and escalations.
- Ability to handle multiple projects
- Associate will be primary contact working with various levels of leadership including senior and c-level band so customer service is critical to being successful in this role.
