Desktop Support Technician

Desktop Support Technician

Elkhart, IN

Technical Summary

• Desktop Experience
• PC
• Windows OS
• PXE
• Active Directory
• CompTIA certification or in progress

Job Description

We are hiring 2 PC imaging technicians to deploy 1,000 machines within W11. This role will be responsible for creating an image through PXE and setting up this imaging through the new DELL hardware bought by corporate. You will also be working with Shuttle machines which are similar to thin clients that sit on the shop floor. These machines will also need reimaging through PXE.

Summary: Supports desktops/laptops, servers, network infrastructure and provides hardware/software support to end users by performing the following duties.

Essential Duties:

• Designs, specifies, configures, installs, and maintains network hardware, software, and telecommunications services such as personal computers, system software, software applications, printers, servers, switches, cabling, and Internet service providers.
• Follows policies and procedures related to network hardware and software acquisition, license, use, support, security, and backup as outlined by Director of Information Technology; Consults with department managers to implement system solutions consistent with organizational objectives.
• Creates new user accounts and provides ongoing maintenance for network users, user environment, directories, and security.
• Responds to the needs and questions of network users concerning their access to resources on the network and the operation of various software programs; provides training to end users on software and equipment usage; responds to resolve help desk issues.
• Communicates standards for use, operations, and security of network, personal computers, and data. Communicates with other departments to report and resolve software, hardware, and operations problems.
• Installs and tests software upgrades; collects and analyzes network and memory utilization; and develops and implements disaster recovery procedures.
• Manages data backup hardware/software and media retention, consistent with corporate procedure. Ensures that data backups are running successfully in the environment.
• Researches and evaluates new technologies. May participate in contract negotiations or coordinate activities with hardware, software and telecommunications vendors.

Additional Skills & Qualifications

• Ideal candidate is someone that shows an upward movement in their career to continue to grow.
• Ideally someone that has 6+months of help desk experience.
• Team player and great customer service!

Work Environment

• Onsite
• Manufacturing
• 1st shift 8am-5pm
• No weekends
• Dress is Business Casual

Interview Information

• Virtual interview with manager
• January 25-February 2

Start Date:  February 12

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.