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We are seeking a talented and experienced IT Desktop Support Technician to join our Nashville team. Our ideal candidate will have a minimum of 2 years of hands-on experience providing Desktop Support in a corporate environment. This position provides support for our client base from our office located in Nashville, TN.
Responsibilities:
- Provide front line technical support for end-users, addressing hardware and software and network related issues.
- Install, configure, and troubleshoot desktop hardware, software, and other peripherals.
- Ensure timely resolution of support tickets while maintaining a high level of customer satisfaction.
- Document all technical support activities in ticketing systems
Requirements
- 2+ years of hands-on experience in IT Desktop Support.
- Proficient in troubleshooting hardware and software issues in a Windows environment.
- Experience with Active Directory, Microsoft office suite and other common business applications.
- Azure experience a plus.
- Strong communication skills and the ability to work with clients in a professional manner.
- Ability to work independently and collaboratively in a team-oriented environment.
- Adept at managing priorities and meeting deadlines.
- Associate degree or relative certifications (CompTIA A+ certification)
- Valid driver's license and reliable transportation is necessary.
Benefits:
- Competitive salary and benefits package
- 100% Employee-Owned Company! Employee stock ownership plan for all employees.
- Professional development opportunities through our employee training program
- Opportunity for growth and advancement
- Positive and supportive work environment
If you are a skilled IT professional seeking a new challenge and a rewarding opportunity with a 100% employee-owned company, we encourage you to apply.
