Desktop Support Technician - San Antonio, Tx

Req ID: 259542
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Desktop Support Technician - San Antonio, TX to join our team in San Antonio, Texas (US-TX), United States (US).
NTT DATA is currently looking for a Desktop Support Technician to work on site at our customer's location in San Antonio. Must be willing to travel to the client's other locations.
Role Responsibilities:

• Executes service delivery (IMAC, Break Fix, Desk Side Support) according to Client policies & procedures
• Coordinates with end users on expectations and availability to conduct services
• Performs troubleshooting, parts replacement, system upgrades, and basic deployments and repair on Client assets
• Must have excellent client services skills
• Identifies potential issues that could adversely impact End User experience and follows through on action steps
• Uses advanced tools/technical knowledge to remediate client problems and conduct scheduled installations
• Provides technical feedback on technical process issues to improve overall service delivery
• Strives to meet Client service level agreements/objectives and customer satisfaction goals
• Escalate to lead or according to Client service management processes on issues that impact a Client End User and/or entire operation at site
• Basic installation and maintenance of technical products
• Follows predefined procedures and task in everyday activities
• Work is regularly reviewed by a more senior level technical specialist
• Reviews, troubleshoots, and approves operational quality desktops, notebooks, printers, and associated peripherals
• Installs, maintains, and optimizes desktop/notebook configurations at Client site
• Diagnoses and resolves product performance problems
• Performs maintenance and repair services
• Ensures customer satisfaction by advising customers on preventative maintenance and configurations which may impact product performance
• Instructs customer in the operation and maintenance of the system

Basic Qualifications:

• 3+ years' work experience with Desktop Support, hardware, and/or iPhones/Androids

Highly Preferred Skills:

• Experience in servicing/deploying computer equipment
• Helpdesk experience preferred, alongside proven customer service background
• Basic networking administration skills; L1 or L2 is a plus
• ServiceNow ticketing system, but open to any
• SCCM knowledge
• Individual will be knowledgeable of Windows operating system environment
• Able to comprehend and follow verbal and written technical instructions and scripts
• Qualified resources should have A+ certification or equivalent skill set, basic Windows troubleshooting will be involved
• Certification in various hardware platforms may optionally be required for servicing hardware issues

• Individual must have the ability to receive calls during the normal business day and after hours
• Physically be able to lift and move Enterprise and Client technology hardware in Client environment
• Excellent verbal and written communication skills with emphasis in customer services, including experience handling difficult customer and conflict resolution
• Excellent interpersonal skills and ability to work collaboratively in a team environment
• Ability to respond to night and weekend onsite work as requested, and work overtime as requested
• Ability to drive own car to other locations

#INDICS
About NTT DATA Services
NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.
NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visit https://us.nttdata.com/en/about-us/content/diversity-and-inclusion. Furthermore, NTT DATA Services will make accommodations for eligible applicants on a case-by-case basis. Please email EEOOfficer@nttdata.com for assistance.