Address
Form of workOur direct client is seeking a Desktop Support Technician for a 12-month contract-to-hire opportunity with their Dallas, TX location.
Job description:
Provides onsite technical support as part of the help desk.
Responsible for resolving all incidents for customers in the site or working from remote, installing computer equipment delivered to the site and managing escalated cases.
Incoming work can originate from a variety of sources including incoming calls, direct messaging, in person walk ups, or cases escalated by other help desk staff.
Provides technical guidance and consults with vendors and other systems support units to identify and resolve complex client problems.
Alerts clients and team members when a major problem is suspected.
Performs recovery testing to confirm availability of systems where outages have occurred.
Documents and tracks status of client inquiries, coordinates appropriate response and follows up to ensure client satisfaction.
Participates in the analysis of client identified issues or problems which may require changes to department procedures, standards or systems.
Evaluates effectiveness of new utilities and tools.
Performs related duties as assigned or requested.
Qualifications:
Strong customer service skills
Great verbal & written communication
Proven experience in technical support
Established experience in diagnosing and resolving technical problems
