Desktop Support Technician (Police Department)

COMPANY OVERVIEW

Facility Contract Services is a Florida-based contract services company, responsible for the employment and management of personnel for municipal clients. Facility Contract Services is currently seeking dynamic and goal-driven employees for the City of Pembroke Pines Police Department. Employees who are motivated to take on today’s greatest challenges and rewards in the field of local public service and who are passionate about making a difference in local government. This exciting opportunity in the City of Pembroke Pines operates 4 days a week (Tuesday through Friday 2:00 P.M. to 12:00 P.M.) and offers excellent compensation and benefits including health insurance and 401(k) with a Company match.

SUMMARY

Under the general direction of the City’s Client Services and Infrastructure Manager, performs day-to-day administrative tasks, including account creation, end-user support, and maintenance of network services infrastructure.

ESSENTIAL FUNCTIONS

1. Maintains and repairs computer equipment; installs, configures, and maintains microcomputer hardware and software; performs routine and complex diagnostics.
2. Installs hardware peripherals.
3. Provide hardware and basic software support to end users and network groups.
4. Resolve connectivity problems with hardware and networking environment.

RESPONSIBILITIES AND DUTIES:

1. Installing, testing, and making software available to appropriate users.
2. Ensuring anti-virus software is installed, properly configured, regularly updated, and working properly on all PCs.
3. Install, add, test, troubleshoot, repair, move, change out, maintain, and upgrade PC’s, laptops, printers, and other peripherals.
4. Diagnosing and troubleshooting hardware failures.
5. Repair and upgrade different types of computers (software and hardware).
6. Liaising with external support agencies to resolve faults speedily.
7. Liaising with the designated personnel responsible for keeping the inventory.
8. Maintaining computer peripheral equipment e.g., printers, scanners, projectors, and whiteboards.
9. Providing technical support by utilizing remote control and Windows administration tools.
10. Effectively communicate all support aspects to all levels of personnel in a support driven customer-oriented manner.

REQUIRED QUALIFICATIONS

Training and Experience:

• Associate's Degree from an accredited college or university or two years of field experience with microcomputing hardware and software. A+ certification or an equivalent combination of training and experience.
• Experience should include troubleshooting various types of bus architecture (ISA, EISA, VLB, PCIA and MCA) hard drives, video adapters, network adapters, memory, Modems, and power supplies.
• Thorough knowledge of common operating systems and industry related software.

ESSENTIAL FUNCTIONS OF THIS POSITION (KNOWLEDGE, SKILLS, AND ABILITIES)

1. Able to fully assemble microcomputer.
2. Knowledge of PC hardware and software systems.
3. Knowledge of common operating systems.
4. Knowledge of current hardware and software trends in the industry.
5. Ability to utilize strong analytical skills and problem-solving methods.
6. Ability to communicate effectively, orally and in writing and to write concise and clear reports.
7. Ability to relate technical information to non-technical personnel.

BENEFITS:

One of the many advantages of working with the Vesta Property Services family of companies are the great benefits that we offer to you and your eligible dependents. We offer benefits that foster the health and well-being of you and your family such as medical, dental and vision coverage along with programs to enhance your financial security such as disability, life insurance and a 401 (k) retirement plan just to name a few. Benefits are offered to full-time employees (30+ hours per week).

AAP/EEO Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, sexual orientation, protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DRUG-FREE WORKPLACE

In compliance with the Drug-Free Workplace Act of 1988, Facility Contract Services has a longstanding commitment to provide a safe, quality-oriented and productive work environment consistent with the standards of the community in which the company operates. Alcohol and drug abuse poses a threat to the health and safety of Facility Contract Services employees and to the security of the company's equipment and facilities. For these reasons, Facility Contract Services is committed to the elimination of drug and alcohol use and abuse in the workplace.

OTHER DUTIES MAY BE ASSIGNED

The above statements reflect the general information considered necessary to describe the principal functions of the job and should not be considered as a detailed description of all work requirements that may be inherent in the position. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.