Executive Support Technician/ Desktop Support / Vip Support

Role Description:

we are obsessed with our internal customer’s success. We set the bar high, and our goal is to always deliver value to our customers and exceed their expectations. This Executive IT Support Specialist role is part of the Employee Enablement Organization, which is a service focused organization that acts with empathy, urgency, and a strong drive to deliver the highest quality results and outstanding customer experience in a dynamic fast paced environment. The Executive IT Support Specialist is expected to provide dedicated support to our CEO & also support our Senior Leadership Team (SLT). IT require onsite & remote support in our hybrid work environment. This position will require a candidate to be in expert in Apple products & all areas of end user systems support.

Responsibilities:

• Primary point of contact for the CEO

• Support SLT, as needed

• Exceptional analytical and technical skills in Apple Devices & software (Mac and mobile devices); as well as other workstations & end user technologies

• Strong Organizational & Customer Service skills

• Ability to work independently as well as collaboratively with local and remote teams

• Ability to provide report support

• Drive issues & opportunities to resolution with other teams and vendors; escalating as needed

• Travel may be required

• Be available as on-call support

Requirements:

• 5+ years of relevant experience in corporate IT support in a hybrid Apple and Windows environment

• Exceptional Customer Experience skills and Customer Success obsessed

• Thorough understanding of service desk and customer support environment

• Deadline oriented with appropriate sense of urgency and ability to make quick and informed decisions

• Tolerance for ambiguity in a consistently changing environment

• High energy level and creative problem-solving abilities

• Excellent verbal, written and interpersonal communication skills with the ability to present complex ideas in clear, concise fashion to technical and non-technical internal customers

• Proven analytical, evaluative, and problem-solving abilities

• Self-motivated team player

• Expertise in Windows, iOS, MSFT O365, Zoom, and mobile device support