Desktop Support Technician

Job Description

Join BAE Systems and be part of a diverse and enthusiastic team who is supporting our customer s critical mission. We are searching for dedicated individuals to join one of new and expanding programs.

BAE Systems is seeking Personal Computer Support Technician to support our customer. This position will provide desk side support for the client's employees and customers. The team is focused on first contact resolution as much as possible.

Job Responsibilities Include:

• Provide technical assistance and support for incoming questions and issues related to computer systems, software, and hardware.

• Respond to queries and troubleshoot over the phone.

• Report to work promptly based on the work schedule.

• Occasionally train new staff once the candidate is up to speed and confident in the customer environment.

• Provides management of domain accounts and group permissions.

• Provides appropriate instructions, forms and procedures to new end users.

• Ensures completion of required Information Office security training.

• Establishes and maintains non-domain accounts (e.g. Infor 7i, or other non-active directory account).

• Unlocks Active Directory and application accounts.

• Activate and troubleshoot cellular devices.

• Respond to help desk requests.

• Issue and track thumb drives.

• At a minimum, one weekly full system backup set (tapes and electronic) shall be maintained at the alternate site in the safe. Preceding backup tapes will be archived.

• Analyzes and diagnoses issues reported by end users pertinent to a wide variety of software applications, operating systems and IT equipment.

• Installs, configures and upgrades desktop computers, and troubleshoots any subsequent desktop issues.

• Support the CDP staff during scheduled activities utilizing, but not limited to the briefing rooms, library and auditorium.

• Ensure all laptops are inventoried and tracked to ensure locations are known.

• Ensure laptops are imaged according to government configuration requirements and updated as needed. Contractor shall ensure image dates and versions are recorded.

• Ensure all VTC equipment is operational, patches applied and tested.

Required Education, Experience, & Skills

Must have real world experience in application help desk support at an enterprise level. Microsoft Certified Professionals (MCP) are desired, but not required.

Microsoft Windows 10, Microsoft Office Suite, various Internet browsers to include Internet Explorer, Mozilla, Firefox, Chrome and be able to learn new Operating Systems, Applications and over the phone hardware troubleshooting skills during normal hours using on the job training.

Education

• Requires a High School diploma, AS or BS preferred.

• Requires 4 years relevant experience without a Degree or 2 years relevant experience with a degree.

Specific Skills

• 3 years of experience with proficiency supporting Microsoft Windows 10.

• 2 years of experience providing over the phone hardware & software troubleshooting.

• 2 years of experience with Help Desk ticketing systems, or similar help desk system.

• 3 years of experience with proficiency supporting Microsoft Office Suite.

• Demonstrated ability to interact and work with a diverse customer base.

Preferred Education, Experience, & Skills

Desired Skills

• Microsoft Certified Professionals (MCP) is desirable.

Desktop Support Technician

92286BR

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