Desktop Support Technician

Desktop Support Technician Summary

Wagner Hardwoods is searching for a Service Desk Associate to join our team at our Owego, NY location. In this role, the qualified candidate will be working directly with internal users and our support team. The individual will also be responsible for answering user requests and resolving problems with computer software, remote access and hardware inquires. This is a full-time opportunity working for a world class hardwood lumber manufacturer.

Desktop Support Technician Responsibilities:

• Provide remote end user support to our business.
• Setup hardware and software for our clients ensuring proper configuration of Windows Suite
• Proficiency with computer operating system deployment, local area networks, office automation software and related equipment and devices, computer maintenance requirements and procedures, database structures, applications systems, and modern office administration
• Communicates with system users concerning system modifications, anticipated downtimes, and procedure changes.
• Escalating incidents and working with senior staff to resolve problems.
• Occasional but possibly weekly offsite visits to clients outside of Owego location.
• Valid drivers license and reliable transportation are required.

Desktop Support Technician Requirements:

• 1-2 years of experience supporting end users in a medium size organization
• 1-2 years working with Microsoft Products (Office 365, Windows, Server)
• Experience in a manufacturing environment recommended but not required.

Desktop Support Technician Benefits:

• Full Time Hours
• First Shift, 8am - 5pm, Monday-Friday (Projects may require some afterhours/weekends)
• Full Plan of Benefits
• Minimum - Anticipated Maximum Salary: $20/hour - $25/hour*

* The advertised pay range represents what Baillie Lumber Co. believes we would anticipate paying for this position. It is not typical for an individual to be compensated at the top of the range for a position as candidates must possess experience and qualifications that far exceed the requirements.*

***Please refer to the "Full Job Description" button below to review our physical demands form prior to applying to this position.***

Federal and NY State Labor Laws https://www.baillie.com/images/NewYorkFederalComboEnglish.pdf