Desktop Support Technician

Job Description:
Client-facing Level 2 technology support role. This role involves troubleshooting of Client operating systems, applications, and proprietary *** systems. Excellent Customer Service, organizational, verbal and written skills required to perform duties successfully. Responsibilities include but not limited to end to end resolution of incidents within the ITSM framework, managing software deployment, provisioning hardware requests. Strong risk management skills are required on a daily basis while performing all job activities

Required Skills

• Excellent analytical/troubleshooting skills to support break-fix of; Windows Operating System, Client Office Suite, Internet, GPO, printer & core applications.
• Experienced with command line knowledge and/or PowerShell.
• Excellent written and verbal communication skills, and able to communicate technical issues to non-technical audiences.
• Strong communicator with excellent people skills.
• Able to manage multiple issues simultaneously.
• Operates well in a fast paced environment.
• Solid hardware and software troubleshooting/resolution skills.
• Knowledge of mobility products (iPhone/Android) a plus but not required.
• Ability to work well alone or in a team environment.
• Experience with Remedy, Service Now or other ticketing systems preferred.
• Bachelor's degree preferred.
• Must be flexible with working hours between 7am-6pm (local time).
• Candidates should have large scale enterprise support experience (500+ users)

Desired Skills
Windows 10 & 11, Office 365, Mobility, iPhone, WebEx, HVD, Citrix, previous experience in financial services firm

Job Type: Contract

Pay: $30.00 - $38.00 per hour

Expected hours: 40 per week

Schedule:

• Monday to Friday

Experience:

• enterprise support experience (500+ users): 5 years (Required)
• PowerShell: 5 years (Required)
• Banking Domain: 3 years (Preferred)

Ability to Relocate:

• New York, NY 10036: Relocate before starting work (Required)

Work Location: In person