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Form of workJob Description
CCS is looking for a Level 1 Desktop Support Technician to join our team onsite at one of our clients located in the Bronx. You must be vaccinated and boosted for COVID-19 to be considered for this position.
This position pays between $35,000-$43,000 annually. Pay will be based on experience.
RESPONSIBILITIES:
- Provide hands-on technical support to all staff and administrators
- Monitor and follow up calls in ticketing queue
- Provide support for hardware/software issues in-person
- Follow up to closed tickets to ensure customer satisfaction
- Provide resolution and assistance to issues related to the network migration
- Network access troubleshooting and repair including Wireless
- Confirm printer access, shared storage access & application access
- Provide resolution and assistance to standard supported applications: MS Office 365, Browser programs, Antivirus and other supported proprietary applications and systems
- Log and update all calls into Ticketing System
- Perform any other job duties assigned
QUALIFICATIONS:
- A+ certification
- 1-2 years’ experience in hardware and software support
- Dell / Lenovo certifications
- Industry recognized Help Desk Certification and/or help desk environment experience A PLUS
- Excellent customer service skills
- Excellent verbal and written communication skills
- Ability to work independently and as part of a team
- Strong knowledge of Windows operating systems: Windows 7 & 10
- Ability to troubleshoot hardware and software problems
CCS is an award winning technology consulting firm headquartered on Long Island. For over forty years we have successfully provided network integration, support services, products solutions, and applications services to our valued clients throughout the Northeast. Right People, Right Results, Right Career! Recognized throughout the industry as “a great place to start, a great place to grow”, you’ll enjoy a fulfilling career that challenges your abilities while you achieve professional and personal success.
