Address
Form of workDesktop II support skills; WIN10 / O365 Outlook Support; IMAC and Computer imaging, AD Provisioning Experience with deskside as well as remote support. Comptia Certification A+ or Network + minimum requirement. Mac hardware certs and demonstratable competency in
supporting Mac systems not required but desireable to qualify for max pay amount. OTJ Account training also required and will be provided. .
Work Schedule:
7am †" 3:30pm
9:00am †" 5:00pm
On-Call: rotating schedule
Supporting Windows 10
- MS Office 0365
- Remote access
- Imaging
- All our work comes from the VSP’s Service Now ticketing system
- Must be detailed and process-oriented, able to work independently following detailed steps, and be able to document
Skill & Cert inventory
- Atlease 1 of the 3: A+,Net+ or Sec+
- Imaging
- Good troubleshooting skills both HW and software
- IMAC †" Receiving equipment, unboxing and deploying (set up, breakdown)
- Responsible to ship and track equipment to remote users and track returns documenting everything in the ticket
- Break-Fix support, changing system boards, HDDs, laptop LCDs, etc.
- Mac break-fix experience and certs
- Supporting Windows 10
- MS Office 0365
- Ability to obtain OEM Certifications as necessary.
