Address
Form of workJob Description
Summary
The Desktop Support position provides technical assistance for onsite employees as well as a remote workforce in supporting a Windows 10 environment. Responsibilities include, but are not limited to hardware\software installation, image creation and deployment, troubleshooting of desktop and laptop computers, account creations and maintenance as well as some networking. The candidate must be reliable and friendly and be able to work collaboratively in a team environment. Candidate must also have 3+ years of experience working in a technical support role.
Essential functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- Provide technical support and troubleshooting for desktop hardware and software issues both in person and over the phone.
- Install, configure, and maintain desktop operating systems and applications for employees.
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Set up and configure user accounts and permissions.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Image new computer hardware in preparation for deployment to end-user, install and update computer software.
- Support key ( Artiva ) application which is our CRM.
- Collaborate and escalate within the IT team located in the North Andover Massachusetts office to determine and resolve problems in a timely manner.
- Manage helpdesk ticketing system, provide regular updates to users. Manage requests to meet business SLA’s
