Desktop Support Technician - Level Ii

Connection has a fantastic opportunity through our Technical Staffing division for a Desktop Support Technician – Level II. This is a contract-to-hire opportunity for an outstanding company in the healthcare industry.

We at Connection offer terrific benefit options for our W2 contractors that start on the first day of the month!

Responsibilities:

· Inspects and prepares microcomputer equipment for delivery to end users according to documented end user requirements.

· Performs installation of hardware and peripheral components such as monitors, keyboards, printers, and disk drives.

· Installs and/or updates operating systems and/or application software.

· Develops and maintains documentation.

· Actively participates in the monitoring and maintenance of hardware and software.

· Monitors and responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.

· Follows up on reported issues by communicating with end users.

· Trains end users in use of hardware, software, and manuals.

· Coordinates activities with help desk other information systems staff.

· Provides management with regular status updates.

· Escalates issues to appropriate levels of management.

· Regularly attends and actively participates in departmental and project-related meetings.

· Regularly seeks opportunities to improve processes and systems through the use of best practices.

· Level II Technicians must have depth and breadth of knowledge beyond Level I Technician. These skills would include: mentoring, primary diagnosis, leadership, and demonstrated superior customer service abilities.

· Communication with external resources as per departmental protocols.

Qualifications:

· High School Graduate or equivalent; training programs or certifications in relevant technologies.

· Minimum of two to three years of demonstrated Information Technology experience and/or training at a superior level; or equivalent combination of education and experience.

· On-call availability per organizational policy

· Must hold a valid NH driver’s license and have a vehicle available for use

· Demonstrated proficiency in Microsoft Word and Excel Strong knowledge of PC/TCP IP communications in a multi-protocol environment

· Strong data communications troubleshooting skills

· The employee is occasionally required to sit; reach with hands and arms; kneel and stoop

· Must occasionally lift and/or move up to 25 pounds.