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Form of workUTHealth Houston is looking for a Desktop Support and Systems & Applications Specialist I to work in our University Center Tower Building located at Fannin and Pressler. This role provides support, and lends technical expertise, to departments and users for software, applications, security, and systems issues. It is often a face to face support role requiring good customer service skills, and the ability to resolve issues quickly. It helps to know both Mac and Windows type environments, because sometimes each is used in our facilities.
This is a full-time role that is classified as exempt. It is eligible for all UTHealth benefits including healthcare coverage and participation in a pension plan administered by the State of Texas. You will be working in a facility just south of the Medical Center and Reliant Stadium. Because of the nature of this support the employee will primarily be working on-site.
What we do here changes the world. UTHealth Houston is Texas' resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That's where you come in.
Once you join us you won't want to leave. It's because we reward our team for the excellent service they provide. Our total rewards package includes the benefits you'd expect from a top healthcare organization (benefits, insurance, etc.), plus:
- 100% paid medical premiums for our full-time employees
- Generous time off (holidays, preventative leave day, both vacation and sick time - all of which equates to around 37-38 days per year)
- The longer you stay, the more vacation you'll accrue!
- Longevity Pay (Monthly payments after two years of service)
- Build your future with our awesome retirement/pension plan!
We take care of our employees! As a world-renowned institution, our employees' wellbeing is important to us. We offer work/life services such as...
- Free financial and legal counseling
- Free mental health counseling services
- Gym membership discounts and access to wellness programs
- Other employee discounts including entertainment, car rentals, cell phones, etc.
- Resources for child and elder care
- Plus many more!
Position Summary:
Provides support, and lends technical expertise, to departments and users for software, applications, security, and systems issues.
Position Key Accountabilities:
1. Provides technical support for desktop computers and other peripheral equipment, including installing, configuring, maintaining, and repairing equipment in a networked environment. Determines feasibility of repair or replacement of equipment, and acts on issues as necessary.
2. Troubleshoots desktop services and systems and makes recommendations for improvements to increase productivity and address workflow issues.
3. Meets with users to determine software, application, or systems needs. Researches solutions and provides users with recommendations for appropriate solutions to address their needs.
4. Provides training to users on various systems, applications and software as needed.
5. Documents each case, annotating all updates to ensure proper documentation of the resolution.
6. Maintains database of desktop services issues and resolutions for future reference.
7. Responsible for maintaining equipment and software inventory. Maintains files and documentation for various software installations.
8. Approves all IT lease and purchase requests.
9. Participates in the execution of rollouts/deployments, migrations and upgrades.
10. Other duties as assigned.
Certification/Skills:
* A+, MCSE and/or MTA (Microsoft Technology Associate) preferred.
* Good communication skills both verbal and written.
Minimum Education:
Associate's degree or relevant work experience in lieu of education.
Minimum Experience:
Two (2) years of related experience. May substitute required experience with equivalent years of education beyond the minimum education requirement.
Physical Requirements:
Exerts up to 50 pounds of force occasionally and/or up to 50 pounds frequently and/or up to 20 pounds constantly to move objects.
Security Sensitive:
This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.215
Residency Requirement:
Employees must permanently reside and work in the State of Texas. This is an on-site job at our UCT location.
