Desktop Support Specialist

WHO WE ARE:

Simpli.fi is the leader in programmatic advertising built for the precision and scale of CTV, addressable, and mobile advertising. Simpli.fi works with the world’s largest buyers of advertising, including multi-location brands, agencies, local media groups, networks, and trading desks. With over 130,000 active daily campaigns run by more than 30,000 active advertisers, Simpli.fi’s clients are able to deliver performance on high volumes of campaigns and provide deep insights into their dynamic audiences, bringing them one step closer to truly personalized, one-to-one marketing.

WHAT WE’RE LOOKING FOR:

The Digital Workplace Team is expanding and now hiring a Desktop Support Specialist role! You’ll work in our Fort Worth, Texas location and report to the Digital Workplace Manager. Our Desktop Support team, part of the larger Digital Workplace department, ensures that every employee has seamless access to the technology they rely on. If you're passionate about helping others, solving problems, and working with technology, we'd love for you to join us.

As an entry-level Desktop Support Specialist, you'll be the frontline support for all desktop-related issues within our organization. This role is perfect for someone who is passionate about technology, enjoys solving problems, and is committed to providing excellent service. You'll have the opportunity to work with a variety of technologies, troubleshoot interesting challenges, and directly contribute to the productivity and satisfaction of the team. We understand that you might be at or near the beginning of your career, and we're committed to supporting your growth and learning in this role.

To learn more about our Culture, please check out our new video; https://simpli.fi/about-us/careers.

WHAT YOU’LL BE DOING:

• Provide first-level support for all desktop-related issues, including hardware, software, and peripherals.
• Set up and configure new computers and equipment for employees, ensuring they have the tools they need from day one.
• Troubleshoot and resolve issues in a timely and empathetic manner, minimizing downtime for our team.
• Maintain an inventory of hardware and software, assisting in the procurement process when necessary.
• Collaborate with the Digital Workplace team to develop and implement IT policies and procedures that enhance our employees' experience.
• Offer training and support to employees on new technologies and IT best practices, fostering a culture of tech-savviness and self-sufficiency.
• Participate in projects to improve IT infrastructure and services, always with an eye toward enhancing user experience.

YOU’LL HAVE THE FOLLOWING TO SUCCEED IN THIS ROLE:

• Proven experience in Desktop Support or a similar role, with a strong understanding of hardware, software, and networking principles.
• Familiarity with Mac OS and Windows environments, and the ability to troubleshoot issues across both platforms.
• Excellent problem-solving skills and the ability to think critically under pressure.
• Strong communication and interpersonal skills, with a patient and user-focused approach to support.
• A passion for technology and a continuous desire to learn and grow in your technical abilities.
• Experience with ITSM tools and principles is a plus.

WORKING WITH US HAS ITS REWARDS:

Awesome company environment and benefits with a great management team. Competitive pay based on experience, 17 PTO days, 401K match, long-term incentive plan and employer sponsored healthcare options. Hybrid work schedule. Company is focused on developing and mentoring employees!

Job Type: Full-time

Pay: $47,822.13 - $55,592.24 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year
• No experience needed
• Under 1 year

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Fort Worth, TX 76164: Relocate before starting work (Required)

Work Location: Hybrid remote in Fort Worth, TX 76164