Desktop Support Specialist

We’re growing and need to hire an experienced specialist to join our Desktop Support team. If you want to work in a dynamic and innovative environment where most employees work remotely, this is your opportunity!

StandUp Wireless is seeking a skilled Desktop Support Specialist to provide technical support and troubleshooting assistance to our remote employees. The ideal candidate will have a strong background in Desktop Support, with expertise in Windows and macOS environments/equipment and Microsoft Office 365.

Who We Are

StandUp Wireless is a wireless service provider focused on leveraging technical insights and innovative solutions to keep our communities connected. The company offers an energetic, entrepreneurial atmosphere where employees work in teams to help achieve goals. StandUp is a company built on trust that values individuals with personal initiative and creative solutions. We are a small but mighty company that makes a huge impact!

What You Will Be Doing

This role will be responsible for diagnosing and resolving hardware and software issues; assisting with system implementations, upgrades, and migrations; and providing training and guidance to end-users. This is a remote (work at home) position.

Key responsibilities include:

• Providing remote technical support to end-users via phone, email, chat, and remote desktop tools.
• Diagnosing and resolving hardware and software issues related to desktops, laptops, printers, and mobile devices running Windows and macOS.
• Installing, configuring, and maintaining desktop operating systems, applications, and peripherals on both Windows and macOS platforms.
• Assisting with system upgrades, migrations, and deployments, ensuring minimal disruption to end-users.
• Collaborating with IT teams to implement and support Office 365 services.
• Providing training and guidance to end-users on best practices for using IT resources effectively and securely.
• Shipping and tracking IT equipment.
• Documenting support activities, including troubleshooting steps, resolutions, and knowledge base articles.
• Recommending system and process improvements.
• Remaining current with emerging technologies and best practices in Desktop Support and IT service management.

How You Qualify

• Bachelor's degree in Information Technology, Computer Science, or related field preferred; additional experience may be substituted for education.
• Proven experience in Desktop Support, with at least 2 years of experience supporting remote users in Windows and macOS environments.
• Strong knowledge of Microsoft Office 365 services, including Exchange Online, SharePoint Online, and Teams.
• Proficiency in diagnosing and troubleshooting hardware and software issues on desktops, laptops, and mobile devices running both Windows and macOS.
• Experience with remote desktop tool.
• Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Can quickly and effectively prioritize tasks in a fast-paced environment.
• Strong knowledge of IT security best practices.

What We Offer

StandUp offers a culture that thrives by empowering our people and respecting everyone’s work-life balance. We work hard but have fun! Members of the StandUp Wireless family engage in a highly collaborative and fast paced environment that values their opinions in every step of the creative process.

In addition to the inviting culture and collaborative environment, StandUp Wireless offers great benefits:

• Competitive Compensation
• Bonus Incentive Programs
• Medical, Dental and Vision Benefits Packages
• 401K Plan
• Company paid Life and Long-term Disability Benefits
• Voluntary Benefits and Wellness Programs
• Home Office Monthly Stipends
• Paid vacation, sick leave and holidays.

How to Apply

PLEASE SUBMIT RESUME AND DESIRED SALARY TO BE CONSIDERED FOR THIS ROLE

Candidates must be legally eligible to work in the US for any employer.

We are an Equal Opportunity Employer that values diversity in the workplace.