Desktop Support- Clean Room Technician

Desktop SupportClean Room Technician

Acture Solutions in Albany NY is looking for Desktop Support Technicians in the Troy NY area interested in and/or experienced with working in Clean Room environments. With a renewed vision from our CEO, Acture Solutions is preparing for expansion through innovation, creativity, and forward thinking.

We are looking for a Clean Room IT Technician to join our rapidly expanding team. This is an onsite full-time position. Please note that early morning and late evening options are available for this role.

Skills and Responsibilities include...

• Assist in wide-scale deployments of endpoints, phones, collaboration technologies, PCs, laptops, and device upgrades including in Clean Room environments.
• Follow processes to ensure technologies deployed in these environments meet all safety and clean-room requirements.
• Assist in other general deployments and troubleshooting of desktop technologies to support users
• Monitor high severity incidents to ensure resolution within communicated Service Levels
• Act as point of contact for escalations as needed.
• Ensure the consistent usage and contribution to the knowledgebase
• Ensure that the team is adhering to processes accordingly.
• May work closely with other IT groups (Infrastructure, enterprise applications, etc.) to proactively identify and resolve issues that affect the end-user experience.
• Undertake special projects as directed.

Who you are:

• You have an Associates or Bachelors degree in IT, Computer Science, or related field
• You have at least 5 years of experience in IT support at organizations supporting thousands of users.
• You are experienced with supporting, installing and troubleshooting common phones, tablets, PCs, laptops, and AV hardware/softwares.
• You are experienced with deployment technologies such as MDM, Intune, SCCM, etc.
• You believe strongly in clean documentation, adherence to SOPs and checklists, and always having a clear path back from configuration changes
• You know how to work with department heads, end users, and enjoy solving problems for others.
• You can change priorities quickly when necessary, yet still keep movement on long-term projects and tasks

Compensation- Acture Solutions is proud to offer an extremely generous and "Employee Forward" compensation program:

• $65,000 to $80,000 based on experience
• Medical Insurance with Vision
• Dental
• 401k plan

Acture has a reputation of being the very best in our industry. We are now at a turning-point in our company and are shaping an even better brand for our exciting future. We believe in a "people first" culture where respect and quality are never sacrificed for profit.

We are building our company's future with high standards for quality and performance, combined with a fun, respectful, and inclusive environment. Want to join us on the ride?

Acture Solutions requires a valid drivers license and criminal background checks for all positions.