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Form of work Role Overview:
We are looking for a colleague to join a global team of highly motivated support engineers in the financial industry. With a community of approximately 300 users, you will work closely with the Support team and System / Network engineering teams to provide all tiers of support. Excellent customer service and communication / writing skills are required. Must be open to occasional after-hours work as needed.
The ideal candidate has an enthusiastic customer-facing personality with analytical, technical, and critical thinking skills as well as a growth mindset.
Core Responsibilities:
Develop strong relationships with the user community by providing white-glove in-person and remote support services for the firm's technology stack which include OneDrive, SharePoint, Outlook / Exchange, Global Protect, Lenovo X1 laptops, RSA, Virtual Desktops, and more
Collaborate with a global team to complete long-term and short-term projects with technical expertise and detailed execution
Partner with systems, network, and application teams to provide reliable and scalable solutions
Ability to work with top level executives including CEOs, CFOs, Managing Directors, Traders, and the like in a high pressure, fast paced environment
Exhibit a customer facing mindset that portrays enthusiasm, curiosity, and drive. Seeks to bring value to any size task given to them.
Evangelize innovation by gathering business requirements and connecting users with new technologies through training, documentation, and everyday discussion
Problem-solving: must possess good analytical skills and the ability to review logs/behavior/events to help determine if problems are imminent and develop solutions before or when they occur to resolve quickly.
Background and Qualifications:
5 - 10 years of experience in a similar role in the financial industry is preferred
Technical expertise, critical thinking, and a growth mindset are a must.
Strong team player mentality that spans cross-functionally
Ability to make decisions and devise solutions quickly, often with limited information.
Excellent individual, group, and firm-wide communication skills
Great at documentation and in-person / live training
Foresight to set annual goals and milestones
A data-driven mindset to reinforce ideas, projects, and decisions
Ability to work calmly under pressure, prioritize issues and requests, and handle tasks from technology management
Microsoft 365, Intune, Outlook, OneDrive, SharePoint
Windows 10/11, Azure Virtual Desktop, Active Directory, Group Policy, Powershell
RSA, Microsoft Authenticator, iPhone, iPad, Android
VPN Clients, laptops, and desktop hardware
SCCM administration and deployment, Automation Scripting, Market Data Applications, VoIP administration, Comfortable speaking to a large group ideal
We are looking for a colleague to join a global team of highly motivated support engineers in the financial industry. With a community of approximately 300 users, you will work closely with the Support team and System / Network engineering teams to provide all tiers of support. Excellent customer service and communication / writing skills are required. Must be open to occasional after-hours work as needed.
The ideal candidate has an enthusiastic customer-facing personality with analytical, technical, and critical thinking skills as well as a growth mindset.
Core Responsibilities:
Develop strong relationships with the user community by providing white-glove in-person and remote support services for the firm's technology stack which include OneDrive, SharePoint, Outlook / Exchange, Global Protect, Lenovo X1 laptops, RSA, Virtual Desktops, and more
Collaborate with a global team to complete long-term and short-term projects with technical expertise and detailed execution
Partner with systems, network, and application teams to provide reliable and scalable solutions
Ability to work with top level executives including CEOs, CFOs, Managing Directors, Traders, and the like in a high pressure, fast paced environment
Exhibit a customer facing mindset that portrays enthusiasm, curiosity, and drive. Seeks to bring value to any size task given to them.
Evangelize innovation by gathering business requirements and connecting users with new technologies through training, documentation, and everyday discussion
Problem-solving: must possess good analytical skills and the ability to review logs/behavior/events to help determine if problems are imminent and develop solutions before or when they occur to resolve quickly.
Background and Qualifications:
5 - 10 years of experience in a similar role in the financial industry is preferred
Technical expertise, critical thinking, and a growth mindset are a must.
Strong team player mentality that spans cross-functionally
Ability to make decisions and devise solutions quickly, often with limited information.
Excellent individual, group, and firm-wide communication skills
Great at documentation and in-person / live training
Foresight to set annual goals and milestones
A data-driven mindset to reinforce ideas, projects, and decisions
Ability to work calmly under pressure, prioritize issues and requests, and handle tasks from technology management
Microsoft 365, Intune, Outlook, OneDrive, SharePoint
Windows 10/11, Azure Virtual Desktop, Active Directory, Group Policy, Powershell
RSA, Microsoft Authenticator, iPhone, iPad, Android
VPN Clients, laptops, and desktop hardware
SCCM administration and deployment, Automation Scripting, Market Data Applications, VoIP administration, Comfortable speaking to a large group ideal
