Address
Form of workJob Description
- Exposure to and knowledge of Microsoft Active Directory and Office 365 concepts and administration
- Experience handling L2/L3 troubleshooting for Windows & MAC OS
- Experience with Citrix and Microsoft Remote Desktop concepts and administration
- Knowledge of DHCP, IP routing, VPN, and firewall concepts
- Experience in supporting minor hardware repairs (Desktop & Laptop)
- Experience in phone system administration
- Liaises with clients, other IT support groups and 3rd party providers when necessary
- Performs imaging/reimaging of PCs
- Performs IMAC (Install, Move, Add and Change)
- Conducts hardware and software maintenance and support
- ·Troubleshoots and resolves PC incidents and/or VIP requests
- Assists with Site IT security issues and virus elimination
- Creates/maintains documentation on Ticketing tool
- Local network support and/or assists centralized Network team
