Desktop Support

Position is responsible for desk-side support in a Windows environment. Support includes installs, equipment pick-up, and equipment inventory. Perform miscellaneous software & hardware installs, configuration of Windows PC Equipment, Provide 2nd and 3rd level trouble shooting of all problems related to this activity. Installers are also responsible for un-boxing equipment as well as packing systems for shipment to remote locations. Candidate must be customer service focused. Must be able to follow schedules and perform administrative tasks.

- Analyze and resolve hardware/software problems onsite or remote operational mode

- Design, installation, configuration and maintenance of a comprehensive IT infrastructure with a focus on Microsoft Windows

- Removal and installation of hardware components and peripherals

- Installation of additional software and manually and via deployment console

- User requests for technical advice and support

- Installation and customization of client equipment

- Provide concierge support to VIP/Executive personnel as needed

- Classification of technical queries and forwarded to relevant departments

- Documentation of customer inquiries

- PC Refresh Life Cycle Process and deployment

- Use client security tools (antivirus, encryption)

- Use remote support tools, and ticketing tools

- Customizing user profiles

- Hardware installation and hardware expansion

- Instruction and advice to the user

- Backup and restore of user data

- Coordination with IT coordinators and users
About Us
Skiltrek is an award-winning IT staffing firm and the staffing partner of choice for many leading companies across the US.
At Skiltrek, we promise you the perfect opportunity of building technical excellence, understand business performance and nuances,
be abreast with the latest happenings in technology world and enjoy a satisfying work life balance.
Skiltrek is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender,
race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law.
Skiltrek is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.