Desktop Engineer - Ny

About Eleven Recruiting

We are a specialized technology staffing agency supporting professional and financial services companies. Why do we stand out in technology staffing? We listen and act as advisors for our candidates on how they can best add value, find interesting projects, and pave a path for career advancement. We advocate for the best pay, diversity in tech, and the best job fit for every candidate we place.

And our client, a real estate investment firm, is seeking a Desktop Engineer to join their team!

The position's primary responsibility is to provide high-quality customer-focused service and support to the user community at our client's office.

Responsibilities:

• Receives escalated referrals from tier 1/help desk support to troubleshoot, diagnose, and resolve more complex operating errors.
• Installs and configures software or hardware updates or patches.
• Ensures systems and workstations are compliant with organizational policies and security standards
• Configure, onboard and maintain small office network equipment.
• Participate in rolling out applications individually and through SCCM centralized Desktop deployment
• Evaluate the needs of properties managed by the company and request purchase of equipment through inventory control.
• Evaluates and resolves network connectivity or communications systems issues
• Provide support resources for AV equipment and services including web conferencing, conference center events, and meeting room support.
• Troubleshoots errors or malfunctions and performs unscheduled or routine maintenance.
• Analyzes user needs; builds, modifies, installs, and tests products.
• Maintain awareness of trends analysis to identify and escalate major incidents and problems and escalate quickly.
• Assist with Asset management/inventory management as described in Policy & Procedure documentation
• Give input into process improvement including ServiceNow enhancements for better client servicing.
• Develops and maintains documentation related to systems or workstations and may provide user training.

Qualifications:

• Bachelor's Degree, in any discipline, or comparable years of experience
• Minimum six years' experience in a client-focused customer-oriented service and support/technical role
• IT Certifications a Plus (Microsoft, Apple, ITIL, PMI)
• Excellent written and verbal communication skills and the ability to easily connect with all types of people, with a keen eye for detail and multi-tasking
• Ability to address and communicate in a customer friendly manner in all interactions with team members and users/clients
• Ability to read and write correspondence and reports, as well as the ability to effectively and respectfully present information to customers, clients, employees, and vendors
• Excellent verbal, non-verbal and written communication with end users
• Ability to translate technical information into a manner that end users can understand
• Ability to understand computing numbers (megabytes, gigabytes, binary numbers)
• Ability to define problems, collect data, establish facts, and draw conclusions, using deductive reasoning to identify problems and offer solutions
• Ability to manage many short-term tasks and long-term projects concurrently, escalating to senior member of the team as necessary
• Expert-level knowledge of Microsoft Desktop Operating systems, as well as supporting Microsoft Office software
• Proficient-level knowledge of network fundamentals (IP, gateway, DNS, routing), Exchange ActiveSync, Cisco routers, firewalls, IOS, various email systems & protocols (Exchange, IMAP)
• Proficient-level knowledge with virtualization technology is helpful (VMWare, Citrix, HyperV)
• Working knowledge of Active Directory
• Ability to multi-task in a challenging and fast-paced environment with a sense of urgency
• Passionate about providing outstanding customer service and candidate experience
• Must be able to work well independently and in a team environment

#LI-SW1
#LI-Onsite
Seniority Level: Mid-Senior level
Salary: $30-$38/hr
Job Function: Information Technology
Industry: Financial Services
Employment Type: Contract
Location: New York, NY