Address
Form of work
SalaryWho We Are
Magnit is the future of work. Serving hundreds of the world’s most recognizable brands for the past 30+ years, Magnit offers the industry’s first holistic platform for the modern workforce. Magnit's integrated workforce management (IWM) platform supported by data, software, intelligence, and best-in-class services team is key to our clients’ success. It can adapt quickly to regional or industry economic shifts, and provides the speed, scale, flexibility, transparency, and expertise required to meet an organization’s contingent workforce management, talent strategy and broader organization goals. At Magnit, you’ll work with passionate colleagues who collaborate and deliver meaningful results that positively transform the largest companies around the globe.
About the Role
(East Coast Coverage)
Provides fast and useful technical assistance on end user computer systems, mobile phones (Android, iOS), and tablets. You will answer queries on technical issues, troubleshoot to determine root cause, as well as provide and document their solutions.
An excellent Help Desk Analyst must have good technical knowledge and be able to communicate solutions effectively in a non-technical manor to help the user understand the problem and its solution. They must be customer service oriented, patient, and be comfortable with communicating directly with C-level executives.
The goal is to create value for users that will help technology work the way they need it for their day-to-day needs, and to forge a relationship with them based on trust, expertise, and experience.
What You Will Do
- Serve as a point of contact for internal employees and high-level executives seeking technical assistance over the phone, via email, chat, and in person.
- Perform remote troubleshooting through diagnostic techniques, remote support tools, and by asking pertinent questions
- Troubleshooting to find the root cause and the best solution based on the issue and details provided by employees
- Walk the customer through the problem-solving process
- Maintain user, computer, and group object in an Active Directory environment
- Maintain and create resources in Azure and Office 365
- Manage a ticket queue within the parameters of pre-defined SLAs
- Provide consistent day-to-day service
- Escalate unresolved issues to the proper team of support personnel
- Provide accurate information on IT systems, products, and services
- Keep a detailed record of events and problems, and their resolution, in incident tickets
- Follow-up and communicate with users throughout the incident resolution process
- 3+ years of experience in a Desktop Support role
- Working knowledge of the following systems:
- Microsoft InTune/Autopilot - Required
- Active Directory
- Powershell
- Exchange Online
- Azure AD
- MS Office App Suite
- Basic Ticket Handling
- MAC / iOS
- Teleconferencing solutions including Microsoft Teams, and other industry standard solutions
- Excellent written and verbal communication skills are a must
What Magnit will Offer You
At Magnit,you’ll be joining an innovative, high-growth environment and can quickly make an impact to help transform the largest companies in the world. You will work with passionate colleagues who collaborate and deliver. Magnit offers all employees the opportunity for growth and development, and we want individuals to fulfill their potential and blaze their own trails!
Magnit will offer you a competitive benefits package, including unlimited PTO, medical,
dental, and vision coverage, retirement planning, as well as discounts and perks for tickets, travel, merchandise and more! Magnit encourages employees to participate in giving back, and we will match employee contributions to favorite charities and support corporate volunteering hours to make a difference in your community!
If this role isn’t for you
Stay in touch, we will let you know when we have new positions on the team. To see a complete list of our open career opportunities please visit
https://magnitglobal.com/us/en/company/careers.html
To do our best work we need different viewpoints. Therefore, we celebrate diversity and embrace inclusion.
As an equal opportunity employer, we are dedicated to building a team that represents a variety of backgrounds, perspectives, and skills. We strive to ensure that we maintain a positive and enriching work environment for all.
