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We have an immediate opening for a Dental Receptionist for our affiliate practice; Palm Dental Center located in Hialeah, FL 33016. The Dental Receptionist for this position must have at least 1 year of hands on experience working as a Receptionist in a dental office with excellent customer service skills. Candidates must have experience with verifying different types of dental insurance plans (HMO's/PPO's) Knowledge of dental terminology is a must! We prefer a candidate that is a team player and has a positive attitude with exceptional multi-tasking abilities to join our amazing team. We offer a competitive salary plus benefits!
Responsibilities: The Receptionist is the first line of customer service for all patients and visitors entering our office. They will greet patients, sign them in, schedule future appointments, and handle incoming phone calls. They will assist patients in accordance with the training they have received ensuring patients receive the best possible service.
- Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
- Respond to patient questions and or concerns according to DCA Policies
- Answering Telephones
- Scheduling Appointments
- Maintaining Appointment Book
- Confirming Appointments
- Follow up on no shows/cancellation of Appointments
- Register Patients on sign in sheet
- Post charges and payments to patient accounts
- Checking voice-mail on a daily basis
- Maintain a clean and friendly waiting area for patients
- Experience working in a dental health-care office
- Knowledge of insurance plans (HMO/PPO)
- Experience answering telephone
- Must have exceptional customer service skills
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